Guest Services Front Desk Agent | Elevate Guest Experience

Crestline Hotels & Resorts; Portland (ME); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401k with company match

Paid time off

Travel discounts

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Agent in Portland, ME. You will assist guests with check-in/check-out, answer calls, and handle special requests while following standard policies. The role requires a friendly demeanor and basic computer skills to manage reservations and billing efficiently.

The position emphasizes guest satisfaction, accurate cash handling, and collaboration with housekeeping and other departments to ensure a smooth stay for all guests.

Qualifications

• High school diploma or GED required.
• One year prior experience in a hotel or similar front desk role preferred.
• Basic computer skills required.

Responsibilities

• Resolve guest complaints and ensure satisfaction.
• Assist guests with check-in/check-out and registration verification.
• Answer phones promptly and route requests to appropriate departments.
• Maintain knowledge of hotel services, rates, and promotions.
• Coordinate with housekeeping and other departments to fulfill guest needs.

Education

High School Diploma or GED

One year experience in hospitality/front desk

Job description

Crestline Hotels & Resorts is seeking a Front Desk Agent in Portland, ME. You will assist guests with check-in/check-out, answer calls, and handle special requests while following standard policies. The role requires a friendly demeanor and basic computer skills to manage reservations and billing efficiently.

The position emphasizes guest satisfaction, accurate cash handling, and collaboration with housekeeping and other departments to ensure a smooth stay for all guests.