Front Desk Associate - Customer Care & Scheduling

Miracle-Ear; Doylestown (Bucks County); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

$18/hour starting wage

$21/hour after training

Health Insurance

Paid Time Off

Retirement Options

Job summary

A leading hearing solutions provider in Doylestown is looking for a motivated Front Desk Associate. This role is essential as you will be the customer's first point of contact, delivering excellent customer service and managing appointments. Ideal candidates have over 4 years of experience in customer support and a background in office administration. The position offers a starting wage of $18/hour, with potential for increases, as well as health insurance and paid time off.

Qualifications

• 4+ years of experience in a direct customer support role.
• Administrative or front office experience is preferred.
• Ability to handle inbound and outbound calls professionally.
• Detail-oriented with a positive demeanor.
• Strong computer skills and record-keeping abilities.

Responsibilities

• Manage customer interactions as the first point of contact.
• Schedule, screen, and confirm appointments.
• Resolve customer concerns and provide product information.
• Maintain the customer database and update records.
• Assist with marketing initiatives and office promotions.

Skills

Customer service

Office administration

Appointment scheduling

Sales-minded

Computer literacy

Phone etiquette

Tools

Microsoft Office

Job description

A leading hearing solutions provider in Doylestown is looking for a motivated Front Desk Associate. This role is essential as you will be the customer's first point of contact, delivering excellent customer service and managing appointments. Ideal candidates have over 4 years of experience in customer support and a background in office administration. The position offers a starting wage of $18/hour, with potential for increases, as well as health insurance and paid time off.