Front Desk Associate (AM & PM)

Vacatia, Inc.; Pittsfield (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Team-oriented environment

Growth opportunities

Memorable guest experiences

Job summary

Vacatia, Inc. is hiring a Front Desk Associate for Berkshire Mountain Lodge to warmly welcome guests and manage check-in/check-out, reservations, and billing. You will process payments, assist guests, and help maintain smooth front desk operations in a fast-paced resort setting.

The role emphasizes guest satisfaction, accuracy, and teamwork, with opportunities to grow within hospitality. Weekend and holiday availability is expected.

Qualifications

• Friendly, dependable, and customer-focused personality.
• Strong communication and multitasking skills.
• Basic math and comfort handling payments.
• Organized and able to stay on top of busy front desk tasks.
• Willingness to learn new systems and adapt to technology.
• Detail-oriented and trustworthy with guest information.
• Hospitality or customer service experience is a plus.
• Flexibility to work weekends and holidays as needed.

Responsibilities

• Greet guests with a smile and deliver outstanding service from check-in to check-out.
• Answer inquiries and resolve issues quickly and professionally.
• Manage room assignments, reservations, and billing with accuracy.
• Process payments and handle cash transactions confidently.
• Review reservations and prepare for daily arrivals.
• Maintain front desk procedures, including key control and audits.
• Ensure confidentiality and security protocols are followed.
• Collaborate with the team to keep operations running smoothly.
• Take initiative and support various tasks as needed.

Skills

Customer service

Communication

Multitasking

Cash handling

Organization

Tech-savvy

Job description

Now Hiring: Front Desk Associate | Join Our Resort Team!

Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we’d love to meet you!

Berkshire Mountain Lodge is currently seeking Front Desk Associates to join our resort team. As the first point of contact for our guests, you’ll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations.

Pay: $18/hr

Shifts: AM & PM

What You'll Do:

• Greet every guest with a smile and provide outstanding customer service from check-in to check-out
• Answer guest inquiries and resolve issues quickly and professionally
• Manage room assignments, reservations, and billing with accuracy
• Process payments and handle cash transactions confidently
• Review reservations and prepare for daily arrivals
• Maintain front desk procedures, including key control and registration audits
• Ensure confidentiality and security protocols are followed
• Collaborate with the team to keep operations running smoothly
• Take initiative and support various tasks as needed

What We're Looking For:

• A friendly, dependable, and customer-focused personality
• Strong communication and multitasking skills
• Basic math skills and comfort handling payments
• Ability to stay organized in a busy environment
• Tech-savvy with a willingness to learn new systems
• Detail-oriented and trustworthy with guest information
• Previous hospitality or customer service experience is a plus
• Flexibility to work weekends and holidays as needed

Why Join Us?

• Work in a welcoming, team-oriented resort environment
• Opportunities to grow within hospitality and resort operations
• Be part of creating memorable experiences for our guests every day