Front Desk Associate (AM & PM)

Vacatia; Pittsfield (MA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Team-oriented resort environment

Growth opportunities within hospitality

Job summary

Vacatia is seeking a Front Desk Associate to join their team at Berkshire Mountain Lodge in Pittsfield, Massachusetts. This role is essential for providing excellent guest experiences and ensuring efficient front desk operations.

The ideal candidate will be friendly, organized, and possess strong customer service skills. This position offers opportunities to grow within the hospitality industry and be part of creating memorable guest experiences.

Qualifications

• Friendly and dependable personality.
• Ability to stay organized in a busy environment.
• Previous hospitality or customer service experience is a plus.

Responsibilities

• Greet every guest with a smile and provide outstanding service.
• Manage room assignments and reservations accurately.
• Ensure confidentiality and security protocols are followed.

Skills

Customer-focused personality

Strong communication skills

Multitasking abilities

Basic math skills

Tech-savviness

Detail-oriented

Job description

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Now Hiring: Front Desk Associate | Join Our Resort Team!

Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we’d love to meet you!

Berkshire Mountain Lodge is currently seeking Front Desk Associates to join our resort team. As the first point of contact for our guests, you’ll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations.

Pay: $18/hr

Shifts: AM & PM

What You'll Do:

• Greet every guest with a smile and provide outstanding customer service from check-in to check-out
• Answer guest inquiries and resolve issues quickly and professionally
• Manage room assignments, reservations, and billing with accuracy
• Process payments and handle cash transactions confidently
• Review reservations and prepare for daily arrivals
• Maintain front desk procedures, including key control and registration audits
• Ensure confidentiality and security protocols are followed
• Collaborate with the team to keep operations running smoothly
• Take initiative and support various tasks as needed

What We’re Looking For:

• A friendly, dependable, and customer-focused personality
• Strong communication and multitasking skills
• Basic math skills and comfort handling payments
• Ability to stay organized in a busy environment
• Tech-savvy with a willingness to learn new systems
• Detail-oriented and trustworthy with guest information
• Previous hospitality or customer service experience is a plus
• Flexibility to work weekends and holidays as needed

Why Join Us?

• Work in a welcoming, team-oriented resort environment
• Opportunities to grow within hospitality and resort operations
• Be part of creating memorable experiences for our guests every day

Ready to bring your positive energy and customer service skills to our team?
Apply today and start your next adventure with us!