Resort Front Desk Associate

The Long Bay Resort; Myrtle Beach (SC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical and Dental insurance

401(k) retirement plan with company match

Paid Time Off

Tuition Reimbursement

Resort Accommodations Discount

Job summary

A premier coastal resort in Myrtle Beach is seeking a Resort Front Desk Associate to enhance the guest experience from arrival to departure. This position involves welcoming guests, managing check-in/check-out, and ensuring guest satisfaction throughout their stay. Candidates should possess strong organizational skills, excellent communication abilities, and a commitment to outstanding service. Flexibility with scheduling is essential. The role provides a variety of benefits, including medical insurance and 401(k) matching.

Qualifications

• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Strong organizational skills with attention to detail.
• Ability to work cooperatively in a team-oriented environment.

Responsibilities

• Welcome guests and provide assistance throughout their stay.
• Complete guest check-in and check-out procedures.
• Address guest concerns and resolve issues promptly.

Skills

Organizational skills

Customer service

Communication skills

Job description

Overview

The Resort Front Desk Associate plays a key role in shaping the guest experience from arrival to departure. This position serves as a primary point of contact for visitors, assisting with check-in and check-out procedures, coordinating room assignments, processing payments, and responding to guest needs. The ideal candidate is service-focused, organized, and committed to creating a welcoming and memorable stay for every guest.

Responsibilities

• Welcome guests upon arrival and provide courteous, professional assistance throughout their stay
• Complete guest check-in procedures, assign rooms, and coordinate accommodations for special requests whenever possible
• Maintain proper inventory and control of guest room keys in accordance with company procedures
• Some front desk experience, but not required
• Handle guest departures by finalizing accounts and completing check-out transactions
• Communicate guest requests to appropriate departments by submitting housekeeping or maintenance service requests
• Address guest concerns promptly and work to resolve issues in a positive and professional manner
• Accurately process payments, including cash and credit card transactions
• Follow up with guests during their stay to ensure satisfaction and address any needs
• Review registration details in the system to confirm accuracy of guest information, payment methods, and booking details
• Support other front office operations during high-volume periods or when additional assistance is needed
• Provide helpful information regarding resort amenities, property events, nearby attractions, and local directions
• Perform additional duties as assigned by management

Qualifications

• Flexibility to work a variety of shifts based on business needs, including evenings, weekends, and holidays common in hospitality environments
• Front desk experience preferred
• Strong organizational skills with careful attention to detail
• A genuine commitment to delivering outstanding service to guests and fellow team members
• Dependable work habits and a consistent record of reliability and professionalism
• Ability to work cooperatively with others in a team‑oriented environment
• Clear and professional communication skills when interacting with guests, colleagues, and supervisors

Benefits

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.