Front Desk Associate

Vacatia, Inc.; Town of Florida (NY); On-site; USD 19,000 - 25,000; Full time

Job summary

Vacatia, Inc. is seeking a Front Desk Associate to warmly greet guests, manage check-ins/check-outs, and handle reservations and payments. You’ll be the first point of contact, delivering exceptional service in a fast-paced resort setting and helping ensure smooth front desk operations.

The role requires strong communication, reliability, and comfort with basic math and payments. Weekend and holiday availability is often needed, with opportunities to grow within hospitality and resort operations.

Qualifications

• Friendly, dependable, customer-focused personality.
• Strong communication and multitasking skills.
• Basic math skills; comfortable handling payments.
• Ability to stay organized in a busy environment.
• Tech-savvy with willingness to learn new systems.
• Hospitality or customer service experience is a plus.

Responsibilities

• Greet every guest with a smile and provide outstanding customer service from check-in to check-out.
• Answer guest inquiries and resolve issues quickly and professionally.
• Manage room assignments, reservations, and billing with accuracy.
• Process payments and handle cash transactions confidently.
• Review reservations and prepare for daily arrivals.
• Maintain front desk procedures, including key control and registration audits.
• Ensure confidentiality and security protocols are followed.
• Collaborate with the team to keep operations running smoothly.
• Take initiative and support various tasks as needed.

Skills

Customer focus

Multitasking

Cash handling

Communication

Tech-savvy

Attention to detail

Job description

Now Hiring: Front Desk Associate | Join Our Resort Team!

Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we’d love to meet you!

We’re currently seeking a Front Desk Associate to join our resort team. As the first point of contact for our guests, you’ll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations.

Pay: $16.00

Location: 16461 Racquet Club Rd, Weston, FL 33326

What You'll Do:

• Greet every guest with a smile and provide outstanding customer service from check-in to check-out
• Answer guest inquiries and resolve issues quickly and professionally
• Manage room assignments, reservations, and billing with accuracy
• Process payments and handle cash transactions confidently
• Review reservations and prepare for daily arrivals
• Maintain front desk procedures, including key control and registration audits
• Ensure confidentiality and security protocols are followed
• Collaborate with the team to keep operations running smoothly
• Take initiative and support various tasks as needed

What We’re Looking For:

• A friendly, dependable, and customer-focused personality
• Strong communication and multitasking skills
• Basic math skills and comfort handling payments
• Ability to stay organized in a busy environment
• Tech-savvy with a willingness to learn new systems
• Detail-oriented and trustworthy with guest information
• Previous hospitality or customer service experience is a plus
• Flexibility to work weekends and holidays as needed

Why Join Us?

• Work in a welcoming, team-oriented resort environment
• Opportunities to grow within hospitality and resort operations
• Be part of creating memorable experiences for our guests every day

Ready to bring your positive energy and customer service skills to our team?