Front Desk Associate & Admin Support

MAIL SERVICES LLC; Bismarck (ND); On-site; USD 30,000 - 42,000; Full time

Job summary

Presort Plus LLC in Bismarck, ND is seeking a Receptionist to support the administrative team with clerical tasks and customer relations. The role emphasizes organization, responsiveness, and professional communication on the front lines of our operations.

You will greet visitors, answer and screen calls, process orders, manage data entry and filing, and assist with sales leads and customer inquiries to ensure smooth daily workflows and high satisfaction.

Qualifications

• High school diploma or equivalent required.
• Experience in administration and high-volume office work preferred.

Responsibilities

• Greet clients, visitors, and guests; determine the purpose of each person’s visit and direct or escort them to the appropriate location.
• Answer company main line phone and transfer calls, screening when necessary.
• Compiling a daily list of sales leads and delegating them to sales team associates.
• Responding and answering customer inquiries, questions, and/or complaints.
• Following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
• Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
• Performing data entry duties in regard to metrics, and other key information.
• Maintaining an organized and accessible filing system for administrative professionals.
• Any other duties as assigned.

Skills

Customer service

Phone skills

Communication

Time management

Organization

Multitasking

Typing skills

IT skills

Teamwork

Education

High school diploma or equivalent

Job description

Presort Plus LLC in Bismarck, ND is seeking a Receptionist to support the administrative team with clerical tasks and customer relations. The role emphasizes organization, responsiveness, and professional communication on the front lines of our operations.

You will greet visitors, answer and screen calls, process orders, manage data entry and filing, and assist with sales leads and customer inquiries to ensure smooth daily workflows and high satisfaction.