Receptionist

MAIL SERVICES LLC; Bismarck (ND); On-site; USD 30,000 - 42,000; Full time

Job summary

Presort Plus LLC in Bismarck, ND is seeking a Receptionist to support the administrative team with clerical tasks and customer relations. The role emphasizes organization, responsiveness, and professional communication on the front lines of our operations.

You will greet visitors, answer and screen calls, process orders, manage data entry and filing, and assist with sales leads and customer inquiries to ensure smooth daily workflows and high satisfaction.

Qualifications

• High school diploma or equivalent required.
• Experience in administration and high-volume office work preferred.

Responsibilities

• Greet clients, visitors, and guests; determine the purpose of each person’s visit and direct or escort them to the appropriate location.
• Answer company main line phone and transfer calls, screening when necessary.
• Compiling a daily list of sales leads and delegating them to sales team associates.
• Responding and answering customer inquiries, questions, and/or complaints.
• Following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
• Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
• Performing data entry duties in regard to metrics, and other key information.
• Maintaining an organized and accessible filing system for administrative professionals.
• Any other duties as assigned.

Skills

Customer service

Phone skills

Communication

Time management

Organization

Multitasking

Typing skills

IT skills

Teamwork

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Presort Plus, LLC - Bismarck, ND 58504

Summary

The Receptionist facilitates the efficient operation of the administrative department by performing a variety of clerical and administrative tasks. To be successful, the Receptionist should be organized and efficient, and have a primary focus on enhancing customer relationships.

Duties / Responsibilities

• Greet clients, visitors, and guests; determine the purpose of each person’s visit and direct or escort him or her to the appropriate location.
• Answer company main line phone and transfer calls, screening when necessary.
• Compiling a daily list of sales leads and delegating them to sales team associates.
• Responding and answering customer inquiries, questions, and/or complaints.
• Following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
• Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
• Performing data entry duties in regard to metrics, and other key information.
• Maintaining an organized and accessible filing system for administrative professionals.
• Any other duties as assigned.

Supervisory Responsibility

No supervisory requirements.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type / Expected Hours of Work

This is a full-time, hourly position and hours of work and days are Monday through Friday, 8:00 A.M. to 5:00 P.M. Occasional evening and weekend work may be required as job duties demand.

Work Authorizations

The company complies with the Immigration Reform and Control Act of 1986. All employees are required to provide documentation of their eligibility to be employed and work in the United States.

AAP/EEO Statement

It is the policy of Presort Plus LLC to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

Qualifications / Education and Experience

• High school diploma or equivalent required
• Experience in administration and high-volume office work preferred

Skills, Knowledge, and Abilities

• Must enjoy working with clients via the phone.
• Strong analytical, organizational, and time management skills.
• Ability to provide excellent team working, motivational, interpersonal, communication, and customer service skills.
• Ability to multitask and quickly switch focus.
• Computer literacy, IT skills, and typing skills required.