Front Desk & Customer Experience Coordinator

Presort Plus Inc; Bismarck (ND); On-site; USD 32,000 - 42,000; Full time

Job summary

Presort Plus LLC in Bismarck, North Dakota is seeking a proactive Receptionist to support the administrative department. You will greet visitors, answer the main line, and direct callers to the right contacts.

This full-time role emphasizes customer service, data entry, order processing, and teamwork. Strong organizational, communication, and IT skills are essential to maintain an efficient front-desk operation.

Qualifications

• High school diploma or equivalent required.
• Experience in administration and high-volume office work preferred.
• Must enjoy working with clients via the phone.
• Strong analytical, organizational, and time management skills.
• Ability to multitask and switch focus.
• Excellent team working, interpersonal, communication, and customer service skills.

Responsibilities

• Greet clients, visitors and guests; determine purpose and direct or escort accordingly.
• Answer company main line and transfer calls, screening when necessary.
• Compile a daily list of sales leads and delegate to sales team.
• Respond to customer inquiries, questions and/or complaints.
• Follow up with customers for administrative purposes and provide troubleshooting for orders and account statuses.
• Create and process orders in a timely manner, review pending orders and customer requests to ensure satisfaction.
• Perform data entry for metrics and maintain organized filing system.

Skills

Phone communication

Analytical skills

Organizational skills

Time management

Teamwork

Interpersonal skills

Customer service

Computer literacy

Typing skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

Presort Plus LLC in Bismarck, North Dakota is seeking a proactive Receptionist to support the administrative department. You will greet visitors, answer the main line, and direct callers to the right contacts.

This full-time role emphasizes customer service, data entry, order processing, and teamwork. Strong organizational, communication, and IT skills are essential to maintain an efficient front-desk operation.