Clinic Front Desk & Scheduling Coordinator

CHI; Bismarck (ND); On-site; USD 21,000 - 28,000; Full time

Job summary

CHI St. Alexius Health in Bismarck, ND seeks a Clinic Receptionist to greet patients and support the clinical team at the front desk. The role emphasizes accuracy, courtesy, and organizational finesse to ensure a smooth visit experience with minimal supervision.

You will manage patient intake, verify insurance and demographics, collect payments, schedule appointments, maintain EMR documentation, and communicate with staff to coordinate daily operations with minimal supervision.

Qualifications

• One year of customer service, clerical, or business-related experience.
• Must be 16 yrs of age or older.

Responsibilities

• Front-Desk Operations: Manage the full patient intake process, including greeting patients, verifying insurance, scanning documentation, and ensuring all registration paperwork is compliant with regulatory policies.
• Appointment Management: Serve as the primary point of contact for scheduling, confirming next-day appointments, managing "no-show" follow-ups, and directing incoming phone calls efficiently.
• Financial & Billing Responsibilities: Accurately collect co-pays, deductibles, and time-of-service payments, while performing daily cash drawer reconciliation.
• Medical Record Maintenance: Prepare patient charts prior to visits and ensure all clinical and demographic information is accurately scanned and filed into the electronic medical record (EMR).
• Patient Flow & Communication: Coordinate the daily clinic schedule by notifying clinical staff of patient arrivals, communicating appointment delays, and managing office correspondence.
• Administrative Support: Maintain an organized office environment by managing interdepartmental mail and assisting with inventory and supply procurement.

Skills

Customer service

Clerical experience

Job description

CHI St. Alexius Health in Bismarck, ND seeks a Clinic Receptionist to greet patients and support the clinical team at the front desk. The role emphasizes accuracy, courtesy, and organizational finesse to ensure a smooth visit experience with minimal supervision.

You will manage patient intake, verify insurance and demographics, collect payments, schedule appointments, maintain EMR documentation, and communicate with staff to coordinate daily operations with minimal supervision.