Front Desk Associate

Homewood Suites Albany; Town of Colonie (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical and dental insurance

Short-term disability

401K retirement plan

Hotel employee discounts

Employee awards

Referral program

Job summary

Homewood Suites Albany is seeking a Front Desk Associate to deliver warm, proactive hospitality at the hub of our hotel. You will greet guests, handle requests, and ensure a smooth check-in and check-out experience.

This full-time role requires excellent communication, a friendly attitude, and the ability to work a flexible schedule including weekends and holidays. Prior customer service experience is preferred, with a High School Diploma. Welcome to our team.

Qualifications

• High School Diploma required; experience in public service preferred.
• Ability to walk/stand for full shift and lift 10–15 pounds.
• Flexible schedule including days, evenings, weekends and holidays.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by the Hotel
• Be knowledgeable of the hotel brand and various programs (rewards programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Maintains and promotes a positive and cooperative work relationship with all hotel departments
• Have full knowledge of hotel safety and emergency procedures

Skills

Guest service

Communication

Cash handling

Education

High School Diploma

Job description

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you!

As a full-time employee, you will receive the following:

• Competitive Pay
• Paid Time Off – Holiday, Vacation and Personal Days
• Great Benefits including Medical and Dental Insurance
• Voluntary Short-Term Disability Insurance
• 401K Retirement Program with company contribution - FREE MONEY!
• Hilton and Turf Hotel Employee Room Night Discounts
• Employee Awards
• Employee Referral Program - up to $225.00 per referral

As a Front Desk Associate you will be responsible for giving our guests the best hospitality experience, they can have by:

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by the Hotel
• Be knowledgeable of the hotel brand and various programs (rewards programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Maintains and promotes a positive and cooperative work relationship with all hotel departments
• Have full knowledge of hotel safety and emergency procedures

EDUCATION/EXPERIENCE: High School Diploma. Experience in working with the public in a service industry or in related activities is preferred.

ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10 - 15 pounds.

Must be able to work a flexible schedule that will include days, evenings, weekends and holidays.