Front Desk Agent - Part-Time

Crescent Hotels & Resorts; Tulsa (OK); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Highly competitive wages

Exceptional benefit plan

401K matching program

Flexible scheduling

Discounts at managed properties

Hotel Room discounts at Hilton properties

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Agent in Tulsa, Oklahoma. The role involves greeting and registering guests, answering inquiries, and using up-selling techniques to enhance guest experience. Ideal candidates have prior experience in a customer-focused environment, excellent computer skills, and a flexible schedule to work various shifts. This position offers competitive wages and a comprehensive benefit plan for eligible associates and their families.

Qualifications

• Prior experience as a Front Desk Agent or in a high-volume customer-focused role.
• Excellent customer service skills and a passion for guest satisfaction.
• Ability to work various shifts including days, evenings, and weekends.

Responsibilities

• Greet and register guests and check them out.
• Input and retrieve information from the computer system.
• Use up-selling techniques to promote hotel services.

Skills

Customer service

Computer skills

Flexibility in scheduling

Team spirit

Job description

We are looking for our next great team member to join us on our Front Office team.

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members.
• Hotel Room discounts at Hilton brand properties worldwide

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards. You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.

Qualifications

You have prior experience as a Front Desk Agent in a hotel or in a high-volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life. You have excellent computer skills and have a team spirit. Hilton brand experience is a plus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.