Front Desk Associate 7a3p Shift Full Time

Fairfield by Marriott - Cincinnati, Ohio; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedules

Opportunities to grow in hospitality

Job summary

Fairfield by Marriott - Cincinnati, Ohio is searching for a Front Desk & Treat Shop Associate to be the first point of contact for guests. This role requires a guest-focused individual who enjoys a fast-paced environment and has strong communication skills. Responsibilities include managing guest check-ins, promoting the brand loyalty program, and maintaining cleanliness in various areas. Flexible availability is necessary, and the position offers opportunities for growth in hospitality.

Qualifications

• Guest-focused, friendly, and professional demeanor.
• Reliable with flexible availability including evenings and weekends.
• Physically able to stand for long periods and perform light lifting.

Responsibilities

• Greet guests warmly and build personal connections.
• Manage guest check-in/out and handle transactions.
• Promote brand loyalty program and maintain market area.

Skills

Guest-focused

Problem-solving

Basic computer use

Strong communication

Tools

MS Edge

Microsoft Word

Microsoft Excel

Job description

Be the Face of Our Hotel!

Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations. If you thrive in a fast-paced environment and enjoy providing top‑notch service, this role is for you!

Why You’ll Love It

• Make a direct impact on guest satisfaction every day
• Work in a dynamic, team‑oriented environment
• Competitive pay, flexible schedules, and opportunities to grow in hospitality
• Hands‑on role with opportunities to assist in multiple areas, from guest services to Treat Shop operations

What You’ll Do

• Greet guests warmly, build personal connections, and anticipate their needs
• Manage guest check‑in/out, reconcile accounts, and handle cash or card transactions
• Promote brand loyalty program and follow brand hospitality sales standards
• Staff and maintain the market area, ensuring stock is organized and shelves are tidy
• Record guest requests, special needs, early arrivals/late departures, and communicate issuesConduct property walk‑arounds, report safety/security issues, and pick up trash or items needing attention
• Assist with maintenance requests and coordinate with on‑property maintenance as needed
• Complete all required training and compliance tasks, including CPR and TIPS certification
• Maintain a clean, organized front desk, dry storage, and adjacent areas
• Support smooth communication between all hotel departments

Who You Are

• Guest‑focused, friendly, and professional
• Reliable with flexible availability, including evenings, weekends, and holidays
• Skilled in basic computer use (MS Edge, Word, Excel, email, printers/scanners)
• Strong communicator and problem solver
• Physically able to stand for long periods and perform light lifting as needed