Front Desk Associate

LTD Hospitality Group LLC; Williamsburg (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision & 401(k) with company match

Hotel Discounts

Paid Time Off

Training and Development Opportunities

Job summary

LTD Hospitality Group LLC in Williamsburg, Virginia is looking for a Front Desk Associate to assist guests with professionalism and courtesy. Responsibilities include greeting guests, handling check-ins/check-outs, managing room assignments, answering inquiries, and maintaining the Front Desk area. The ideal candidate has exceptional communication skills, dependability, and a high school diploma. The position offers benefits like medical, dental, vision, paid time off, and hotel discounts.

Qualifications

• Desire to exceed guest expectations.
• Availability to work weekends and holidays.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Greet and register guests, assign rooms accommodating special requests.
• Handle guest check‑ins and check‑outs in a friendly manner.
• Maintain a neat, clean, and safe Front Desk area.

Skills

Exceptional oral and written communication skills

Dependability

Computer proficiency

Education

High school diploma or equivalent

Job description

Front Desk Associate

Responsible for assisting guests efficiently, courteously and professionally in all Front Desk functions while maintaining the company's high standards of service and hospitality.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Greet and register guests, assign rooms accommodating special requests, and assist with pre-registration and blocking of reservations.
• Have working knowledge of reservations, procedures, cancellations, and related policies.
• Handle guest check‑ins and check‑outs efficiently and in a friendly, professional manner.
• Ensure all cash, check, and miscellaneous departments are balanced at the end of each shift, following proper cash handling procedures.
• Communicate special requests, late check‑outs, and special needs areas to Housekeeping.
• Receive and transmit mail, phone, and written messages for guests.
• Answer inquiries about hotel services, shopping, dining, entertainment, and travel directions.
• Post room, food & beverage, and phone charges; compute guest bills (individual, group masters, city ledger) using PMS, collect payment, and make change per policy.
• Maintain a neat, clean, and safe Front Desk area.
• Understand hotel property, staff, services, operating hours, room types, rates, discounts, credit, and check‑cash policies.
• Know brand loyalty programs, benefits, and current promotions.
• Practice proper telephone etiquette.
• Develop thorough knowledge of emergency procedures.
• Perform other duties as assigned by the supervisor.

Qualifications

• Desire to exceed guest expectations.
• Exceptional oral and written communication skills.
• Dependability.
• Computer proficiency.
• High school diploma or equivalent required.
• Availability to work weekends and holidays.

Benefits

• Medical, Dental, Vision & 401(k) with company match.
• Voluntary Short Term.
• Life & Accidental Death Insurance.
• Hotel Discounts.
• Paid Time Off.
• Training and Development Opportunities.

Equal Employment Opportunity

LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status.