Front Desk Associate FullPart Time

Fairfield Inn & Suites - New Buffalo, Michigan; New Buffalo (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedules

Opportunities to grow in hospitality

Job summary

Fairfield Inn & Suites - New Buffalo, Michigan is seeking a Front Desk & Treat Shop Associate to create memorable experiences for guests. This role involves greeting guests, managing check-in/out, and ensuring guest satisfaction while supporting hotel operations.

Ideal candidates are friendly, reliable, and capable of handling basic computer tasks. Flexibility in scheduling, including evenings and weekends, is essential for this position.

Qualifications

• Reliable with flexible availability, including evenings, weekends, and holidays.
• Physically able to stand for long periods and perform light lifting as needed.

Responsibilities

• Greet guests warmly and anticipate their needs.
• Manage guest check-in/out and handle transactions.
• Conduct property walk-arounds and report safety/security issues.
• Maintain a clean, organized front desk and adjacent areas.

Skills

Guest-focused

Communication skills

Basic computer skills

Problem-solving

Job description

Be the Face of Our Hotel!

Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations. If you thrive in a fast‑paced environment and enjoy providing top‑notch service, this role is for you!

Why You’ll Love It

• Make a direct impact on guest satisfaction every day
• Work in a dynamic, team‑oriented environment
• Competitive pay, flexible schedules, and opportunities to grow in hospitality
• Hands‑on role with opportunities to assist in multiple areas, from guest services to Treat Shop operations

What You’ll Do

• Greet guests warmly, build personal connections, and anticipate their needs
• Manage guest check‑in/out, reconcile accounts, and handle cash or card transactions
• Promote brand loyalty program and follow brand hospitality sales standards
• Staff and maintain the market area, ensuring stock is organized and shelves are tidy
• Record guest requests, special needs, early arrivals/late departures, and communicate issues
• Conduct property walk‑arounds, report safety/security issues, and pick up trash or items needing attention
• Assist with maintenance requests and coordinate with on‑property maintenance as needed
• Complete all required training and compliance tasks, including CPR and TIPS certification
• Maintain a clean, organized front desk, dry storage, and adjacent areas
• Support smooth communication between all hotel departments

Who You Are

• Guest‑focused, friendly, and professional
• Reliable with flexible availability, including evenings, weekends, and holidays
• Skilled in basic computer use (MS Edge, Word, Excel, email, printers/scanners)
• Strong communicator and problem solver
• Physically able to stand for long periods and perform light lifting as needed