Hotel Front Desk Associate

Savara-Hospitality; Blowing Rock (NC); On-site; USD 31,000 - 46,000; Full time

Job summary

Savara-Hospitality is seeking a friendly, detail-oriented front desk professional to create a welcoming guest experience at our North Carolina property. You will be the first contact, handling check-in/check-out, reservations, and guest inquiries with a professional, courteous approach.

The role emphasizes strong communication, attention to detail, and the ability to balance multiple tasks while coordinating with other departments to ensure smooth daily operations.

Qualifications

• Strong communication and interpersonal skills are essential.
• Experience in customer service or hospitality is preferred.
• Able to stay professional and composed in a fast-paced setting.
• Attention to detail and organizational skills are required.
• Basic computer skills and comfort with reservation systems.
• Flexibility to work evenings, weekends, and holidays.
• Ability to stand for extended periods and perform front desk duties.

Responsibilities

• Greet guests warmly and create a positive first impression.
• Check guests in and out, verify reservations and room assignments.
• Answer phone calls, handle inquiries, and assist with reservations.
• Provide information on services, policies, and local attractions.
• Handle guest requests and respond to concerns professionally.
• Process payments and balance cash drawer as needed.
• Coordinate with housekeeping and maintenance to ensure satisfaction.
• Maintain organized front desk area and complete shift logs.

Skills

Communication skills

Interpersonal skills

Customer service

Professional demeanor

Multitasking

Tools

Property Management System

Job description

Overview

We are seeking a friendly, detail-oriented professional to join our team and create a welcoming experience for every guest. In this role, you will be the first point of contact for visitors, providing attentive service, handling front desk operations, and helping ensure smooth day-to-day hotel operations. The ideal candidate is organized, professional, and committed to delivering excellent guest service.

Responsibilities

• Greet guests warmly and provide a positive first impression upon arrival and departure.
• Check guests in and out efficiently while verifying reservation details and room assignments.
• Answer phone calls, respond to inquiries, and assist with reservations or changes as needed.
• Provide information about hotel services, amenities, policies, and local attractions.
• Handle guest requests, concerns, and complaints with professionalism and care.
• Process payments, maintain accurate records, and balance the cash drawer or front desk account when required.
• Coordinate with housekeeping, maintenance, and other departments to support guest satisfaction.
• Monitor lobby activity and follow hotel procedures to help maintain a safe and orderly environment.
• Maintain an organized front desk area and complete shift logs, reports, and other administrative tasks.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to remain professional, courteous, and composed in a fast-paced environment.
• Excellent attention to detail and organizational skills.
• Basic computer skills and comfort using reservation or property management systems.
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
• Ability to stand for extended periods and perform routine front desk duties.

Preferred Attributes

• Positive attitude and genuine commitment to guest satisfaction.
• Strong problem-solving skills and the ability to multitask effectively.
• Team-oriented mindset with a willingness to support other departments when needed.
• Ability to adapt to changing priorities while maintaining high service standards.

What We Offer

• A supportive and professional work environment.
• Opportunities to build valuable skills in hospitality and customer service.
• The chance to make a meaningful impact on guest experiences every day.

Competitive Compensation and Benefits including health, dental and vision insurance along with 401(k) plan. We are an equal opportunity employer and a drug-free workplace. This is a position which will require work on weekends, nights and holidays. Please, no phone calls about this job!

EOE/AA. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.