Front Desk Associate

Courtyard by Marriott - New Albany, Ohio; New Albany (OH); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedules

Opportunities for growth in hospitality

Job summary

Courtyard by Marriott - New Albany, Ohio is seeking a Front Desk & Treat Shop Associate who will be the first point of contact for guests, delivering exceptional service and supporting hotel operations.

The ideal candidate will be guest-focused, reliable, and skilled in basic computer use. Duties include managing guest check-ins, promoting brand loyalty, and maintaining cleanliness in the lobby area. Flexible availability including evenings and holidays is essential for this role.

Qualifications

• Reliability with flexible availability, including evenings, weekends, and holidays.
• Ability to stand for long periods and perform light lifting as needed.

Responsibilities

• Greet guests warmly and build personal connections.
• Manage guest check-in/out procedures and handle transactions.
• Maintain cleanliness at the front desk and related areas.

Skills

Guest-focused service

Basic computer skills

Strong communication

Problem solving

Job description

Be the Face of Our Hotel!

Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations. If you thrive in a fast‑paced environment and enjoy providing top‑notch service, this role is for you!

Why You’ll Love It

• Make a direct impact on guest satisfaction every day
• Work in a dynamic, team‑oriented environment
• Competitive pay, flexible schedules, and opportunities to grow in hospitality
• Hands‑on role with opportunities to assist in multiple areas, from guest services to Treat Shop operations

What You’ll Do

• Greet guests warmly, build personal connections, and anticipate their needs
• Manage guest check‑in/out, reconcile accounts, and handle cash or card transactions
• Promote brand loyalty program and follow brand hospitality sales standards
• Staff and maintain the market area, ensuring stock is organized and shelves are tidy
• Record guest requests, special needs, early arrivals/late departures, and communicate issues
• Conduct property walk‑arounds, report safety/security issues, and pick up trash or items needing attention
• Assist with maintenance requests and coordinate with on‑property maintenance as needed
• Complete all required training and compliance tasks, including CPR and TIPS certification
• Maintain a clean, organized front desk, dry storage, and adjacent areas
• Support smooth communication between all hotel departments

Who You Are

• Guest‑focused, friendly, and professional
• Reliable with flexible availability, including evenings, weekends, and holidays
• Skilled in basic computer use (MS Edge, Word, Excel, email, printers/scanners)
• Strong communicator and problem solver
• Physically able to stand for long periods and perform light lifting as needed