Front Desk Associate

Turf Hotels, Inc.; City of Albany (NY); On-site; USD 34,000 - 35,000; Full time

Benefits offered by this job

Competitive Pay

PTO – Holiday, Vacation, Personal Days

Medical and Dental Insurance

Short-Term Disability Insurance

401K Retirement Program

Room Night Discounts

Employee Awards

Referral Program

Job summary

Turf Hotels, Inc. is seeking a Front Desk Associate in Albany, NY. You will be at the hub of guest interaction, delivering a warm, proactive hospitality experience and addressing guest needs with care and efficiency.

The role requires a friendly, responsible attitude, the ability to multitask, and a flexible schedule including holidays and weekends. Benefits include medical, dental, 401K, and employee discounts on stays.

Qualifications

• Experience in greeting guests and resolving inquiries.
• Ability to handle cash and balance at shift end.
• Strong communication and professional demeanor.

Responsibilities

• Assist guests courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Address guest concerns promptly and ensure satisfaction.
• Post guest charges and handle payments per hotel policies.
• Communicate guest comments across departments.
• Answer calls and assist lobby visitors.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma

Job description

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you!

As a Full-time Employee, You Will Receive The Following

• Competitive Pay
• Paid Time Off – Holiday, Vacation and Personal Days
• Great Benefits including Medical and Dental Insurance
• Voluntary Short-Term Disability Insurance
• 401K Retirement Program with company contribution - FREE MONEY!
• Hilton and Turf Hotel Employee Room Night Discounts
• Employee Awards
• Employee Referral Program - up to $225.00 per referral

Responsibilities

As a Front Desk Associate you will be responsible for giving our guests the best hospitality experience, they can have by:

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by the Hotel
• Be knowledgeable of the hotel brand and various programs (rewards programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Maintains and promotes a positive and cooperative work relationship with all hotel departments
• Have full knowledge of hotel safety and emergency procedures

EDUCATION/EXPERIENCE: High School Diploma. Experience in working with the public in a service industry or in related activities is preferred.
ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10 - 15 pounds.
Must be able to work a flexible schedule that will include days, evenings, weekends and holidays.
Salary: $16.30 - $16.80 per hour