Front Desk Associate

Fairfield Inn and Suites Sidney; Sidney (OH); Hybrid; USD 17,908 - 20,664; Full time

Benefits offered by this job

Employee hotel discounts across Seva Hospitality properties

Flexible scheduling options

Career growth opportunities

Job summary

Fairfield Inn and Suites Sidney is seeking a Front Desk Associate to join its team. You will be the first face our guests see, responsible for creating a welcoming atmosphere. This role includes managing reservations, answering inquiries, and resolving guest concerns. The ideal candidate will possess strong customer service skills and have previous front desk or customer service experience.

Flexible scheduling options are available, and the position offers a collaborative team culture, career growth opportunities, and employee discounts.

Qualifications

• Exceptional customer service and communication skills — written and verbal.
• Ability to multitask and remain composed in a fast-paced, guest-facing environment.
• Prior hotel front desk or customer service experience preferred.

Responsibilities

• Welcome and check in arriving guests.
• Manage guest reservations and cancellations using PMS.
• Answer incoming calls and respond to guest inquiries.

Skills

Exceptional customer service and communication skills

Ability to multitask

Basic to moderate computer proficiency

Tools

Property Management System (PMS)

Job description

Front Desk Associate

At Fairfield Inn and Suites, we design and manage properties built on humble family values and a genuine love for hospitality. Every detail is intentional, every property is unique, and every guest — and team member — is treated like family.

We are seeking a Front Desk Associate to join our growing team. The Front Desk Associate is the heartbeat of our hotel. You'll be the first and last face our guests see, setting the tone for their entire stay. If you're energetic, solution-oriented, and love connecting with people, you'll thrive in this role.

Pay and Schedule

• $13-$15 per hour
• Full-Time and Part-Time positions available
• We are looking for 1st shift (7AM-3PM), and 2nd shift (3PM-11PM)

Benefits

• Employee hotel discounts across Seva Hospitality properties
• Flexible scheduling — full-time and part-time available across 1st, 2nd, and 3rd shifts
• Career growth opportunities within Seva Hospitality's expanding portfolio
• Collaborative, guest-focused team culture

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction
• Manage guest reservations, modifications, and cancellations using the property management system (PMS)
• Answer incoming calls and respond to guest inquiries with professionalism and warmth
• Promote and enroll guests in hotel rewards programs
• Resolve guest concerns promptly and creatively, escalating to management when appropriate
• Balance daily accounts and perform end-of-shift financial reconciliation
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities
• Maintain a clean, organized, and welcoming front desk area at all times

Requirements

• Exceptional customer service and communication skills — written and verbal
• Ability to multitask and remain composed in a fast-paced, guest-facing environment
• Basic to moderate computer proficiency, including email and internet navigation
• Flexible availability, including evenings, weekends, and select holidays
• Self-motivated, detail-oriented, and reliably punctual
• Prior hotel front desk or customer service experience preferred; PMS experience (StayPMS, IHG, HotelKey, Hilton, or PEP) is a plus

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.