Hotel Front Desk Associate

Savara Hospitality; Blowing Rock (NC); On-site; USD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Training and development

Competitive compensation

Job summary

Savara Hospitality is seeking a personable front desk agent to join our guest services team in a fast-paced hospitality environment.

You will greet guests, manage check-in/check-out, and provide information about property amenities and local attractions while maintaining accurate records using our system. Weekend, night, and holiday shifts are required to support guest needs.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Excellent attention to detail and accuracy in handling transactions and reservations.
• Ability to remain calm and professional in a busy environment.
• Basic computer skills and comfort learning hotel software systems.
• Ability to work independently and as part of a team.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

Responsibilities

• Greet guests warmly and provide prompt, courteous service at the front desk.
• Handle check-in and check-out procedures accurately and efficiently.
• Answer guest questions, resolve concerns, and provide information about property amenities and local attractions.
• Manage reservations, cancellations, and modifications using the property management system.
• Process payments, issue receipts, and maintain accurate records.
• Coordinate with housekeeping, maintenance, and other departments to support guest needs.
• Respond to phone calls, emails, and front desk inquiries in a professional manner.
• Maintain a clean, organized, and presentable front desk area.
• Follow all hotel policies, safety procedures, and security protocols.

Skills

Customer service

Communication

Attention to detail

Teamwork

Problem solving

Basic computer skills

Front desk operations

Tools

Property management system

Job description

We are seeking a personable and detail-oriented professional to join our guest services team. In this role, you will serve as the first point of contact for visitors, helping create a welcoming and efficient experience from check-in to check-out. The ideal candidate is organized, service-focused, and able to communicate clearly in a fast-paced hospitality environment.

Responsibilities

• Greet guests warmly and provide prompt, courteous service at the front desk
• Handle check-in and check-out procedures accurately and efficiently
• Answer guest questions, resolve concerns, and provide information about property amenities and local attractions
• Manage reservations, cancellations, and modifications using the property management system
• Process payments, issue receipts, and maintain accurate records
• Coordinate with housekeeping, maintenance, and other departments to support guest needs
• Respond to phone calls, emails, and front desk inquiries in a professional manner
• Maintain a clean, organized, and presentable front desk area
• Follow all hotel policies, safety procedures, and security protocols

Qualifications

• Previous customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Excellent attention to detail and accuracy in handling transactions and reservations
• Ability to remain calm and professional in a busy environment
• Basic computer skills and comfort learning hotel software systems
• Ability to work independently and as part of a team
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed

Preferred Attributes

• Friendly, approachable, and guest-focused demeanor
• Strong problem-solving skills and a positive attitude
• Ability to adapt quickly to changing priorities
• Knowledge of hospitality best practices and service standards

What We Offer

• Opportunity to work in a welcoming and team-oriented environment
• Training and development to support your success
• Competitive compensation based on experience
• Potential for growth within the hospitality organization

If you enjoy helping people, creating memorable guest experiences, and working in a dynamic environment, we encourage you to apply.

Competitive Compensation and Benefits including health, dental and vision insurance along with 401(k) plan.

This is a position which will require work on weekends, nights and holidays.

We are an equal opportunity employer and a drug‑free workplace. Please do not call about this job!

EOE/AA. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.