Night Auditor

Fairfield Inn and Suites Sidney; Sidney (OH); Hybrid; USD 19,286 - 22,041; Full time

Benefits offered by this job

Employee hotel discounts across Seva Hospitality properties

Flexible scheduling

Career growth opportunities

Job summary

Fairfield Inn and Suites Sidney is seeking a Front Desk Associate to be the first and last face guests see. This role entails welcoming guests, managing reservations, and ensuring a smooth, friendly first impression. Successful candidates will thrive in a collaborative team culture, with flexible scheduling options available.

The position offers a pay range of $14-$16 per hour and opportunities for both career growth and employee discounts across Seva Hospitality properties.

Qualifications

• Exceptional customer service and communication skills.
• Ability to multitask and remain composed in a fast-paced, guest-facing environment.
• Prior hotel front desk or customer service experience preferred.

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth first impression.
• Manage guest reservations, modifications, and cancellations using the PMS.
• Answer incoming calls and respond to guest inquiries professionally.
• Promote and enroll guests in hotel rewards programs.
• Balance daily accounts and perform end-of-shift financial reconciliation.

Skills

Exceptional customer service and communication skills

Multitasking in a fast-paced environment

Basic to moderate computer proficiency

Tools

Property Management System (PMS)

Job description

Front Desk Associate

At Fairfield Inn and Suites, we design and manage properties built on humble family values and a genuine love for hospitality. Every detail is intentional, every property is unique, and every guest — and team member — is treated like family.

We are seeking a Night Auditor to join our growing team. The Front Desk Associate is the heartbeat of our hotel. You'll be the first and last face our guests see, setting the tone for their entire stay. If you're energetic, solution-oriented, and love connecting with people, you'll thrive in this role.

Pay and Schedule

• $14-$16 per hour
• Full-Time and Part-Time positions are available
• 3rd shift (11PM-7AM)

Benefits

• Employee hotel discounts across Seva Hospitality properties
• Flexible scheduling — full-time and part-time available across 1st, 2nd, and 3rd shifts
• Career growth opportunities within Seva Hospitality's expanding portfolio
• Collaborative, guest-focused team culture

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction

• Manage guest reservations, modifications, and cancellations using the property management system (PMS)

• Answer incoming calls and respond to guest inquiries with professionalism and warmth

• Promote and enroll guests in hotel rewards programs

• Resolve guest concerns promptly and creatively, escalating to management when appropriate

• Balance daily accounts and perform end-of-shift financial reconciliation

• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities

• Maintain a clean, organized, and welcoming front desk area at all times

Requirements

• Exceptional customer service and communication skills — written and verbal
• Ability to multitask and remain composed in a fast-paced, guest-facing environment
• Basic to moderate computer proficiency, including email and internet navigation
• Flexible availability, including evenings, weekends, and select holidays
• Self-motivated, detail-oriented, and reliably punctual
• Prior hotel front desk or customer service experience preferred; PMS experience (StayPMS, IHG, HotelKey, Hilton, or PEP) is a plus

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.