Front desk associate 2nd and 3rd shift

Holiday Inn Express - New Buffalo, Michigan; New Buffalo (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

The Holiday Inn Express – New Buffalo, MI is seeking a Front Desk & Treat Shop Associate to welcome guests, check them in/out, and support hotel operations with friendly, professional service.

In a fast-paced environment you will manage guest requests, assist in the Treat Shop, and collaborate across departments to maintain a high standard of hospitality. Flexibility for evenings, weekends, and holidays is required; basic computer skills are helpful.

Qualifications

• Greet guests warmly and handle check-in/check-out with accuracy.
• Provide friendly, professional service and solve guest issues.
• Record guest requests and coordinate with departments.

Responsibilities

• Greet guests warmly and anticipate their needs.
• Manage check-in/out, reconcile accounts, and process payments.
• Promote brand loyalty program and follow hospitality standards.
• Maintain front desk area and stock in Treat Shop.
• Coordinate with maintenance and other departments as needed.

Skills

Guest-focused

Strong communicator

Problem solving

Flexible availability

Tools

MS Edge

MS Word

MS Excel

Email

Printers/Scanners

Job description

Be the Face of Our Hotel!

Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations. If you thrive in a fast-paced environment and enjoy providing top-notch service, this role is for you!

Why You’ll Love It

• Make a direct impact on guest satisfaction every day
• Work in a dynamic, team-oriented environment
• Competitive pay, flexible schedules, and opportunities to grow in hospitality
• Hands‑on role with opportunities to assist in multiple areas, from guest services to Treat Shop operations

What You’ll Do

• Greet guests warmly, build personal connections, and anticipate their needs
• Manage guest check‑in/out, reconcile accounts, and handle cash or card transactions
• Promote brand loyalty program and follow brand hospitality sales standards
• Staff and maintain the market area, ensuring stock is organized and shelves are tidy
• Record guest requests, special needs, early arrivals/late departures, and communicate issues
• Conduct property walk‑arounds, report safety/security issues, and pick up trash or items needing attention
• Assist with maintenance requests and coordinate with on‑property maintenance as needed
• Complete all required training and compliance tasks, including CPR and TIPS certification
• Maintain a clean, organized front desk, dry storage, and adjacent areas
• Support smooth communication between all hotel departments

Who You Are

• Guest‑focused, friendly, and professional
• Reliable with flexible availability, including evenings, weekends, and holidays
• Skilled in basic computer use (MS Edge, Word, Excel, email, printers/scanners)
• Strong communicator and problem solver
• Physically able to stand for long periods and perform light lifting as needed