Front Desk Associate

Holiday Inn Express & Suites Lincoln Airport; Lincoln (NE); On-site; USD 2,066,400 - 2,755,200; Full time

Benefits offered by this job

Competitive salary

Employee discounts on rooms and ameni…

Advancement opportunities

Professional development opportunities

Positive and supportive work culture

Job summary

Holiday Inn Express & Suites Lincoln Airport is seeking a friendly Front Desk Agent to manage reservations, check guests in/out, and assist with guest needs. The role requires excellence in customer service and the ability to work efficiently in a fast-paced hotel environment.

The position includes responsibilities such as handling payments, issuing keys, and coordinating with guests for tours or restaurant reservations, with opportunities for advancement within the company.

Qualifications

• Experience in front desk or customer service preferred.
• Excellent communication and interpersonal skills.
• Able to multitask and handle high-volume workloads.
• Proficient with computer systems and reservation software.
• Able to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests such as bookings and restaurant reservations.
• Assist with check-in/check-out processes, including payments and issuing keys.
• Answer phone calls and online inquiries promptly and professionally.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints with professionalism.
• Perform light cleaning duties (e.g., wipe counters, restock supplies, sweep, mop).
• Other duties as assigned (e.g., folding laundry).

Skills

Customer service

Communication

Multitasking

Computer proficiency

Tools

Microsoft Office

Reservation systems

Job description

Introduction

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast‑paced environment.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check‑in and check‑out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties, such as wiping down counters, restocking supplies, sweeping and mopping.
• Other duties as assigned such as folding laundry.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high‑volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
• Flexibility to work evenings, weekends, and holidays as needed.

Perks

• Competitive salary.
• Employee discounts on hotel rooms and amenities.
• Opportunities for advancement within the company.
• Professional development opportunities.
• Positive and supportive work environment.