Fairfield Inn & Suites - Front Desk Agent (FT)

Coastal Hospitality Associates; Virginia Beach (VA); On-site; USD 16,000 - 20,000; Full time

Benefits offered by this job

Health benefits: Medical, Dental, Vision

Paid Time Off

Company-paid short-term disability and life insurance

Company-matched 401(k)

Employee Assistance Program

Job summary

Coastal Hospitality Associates is seeking a Full-Time Front Desk Agent for the Fairfield Inn in Virginia Beach, VA. This role involves providing excellent guest services, managing check-ins and check-outs, and handling special requests in accordance with standard policies.

The ideal candidate will possess strong communication and customer service skills, along with basic computer and accounting abilities. Competitive salary starts at $16.00 per hour, with flexible scheduling options and comprehensive health benefits.

Qualifications

• Must be able to stand for a full eight-hour shift.
• Willingness to work a flexible schedule, including days, nights, weekends, and holidays.
• Previous guest service experience preferred.

Responsibilities

• Maintain positive guest relations and resolve complaints.
• Verify guest information upon arrival and departure.
• Process all check‑outs and maintain occupancy status.

Skills

Basic accounting skills

Basic computer skills (Word, Outlook)

Effective communication

Customer service skills

Job description

Fairfield Inn - Full-Time Front Desk Agent ($16.00/hr)

The Fairfield Inn by Marriott is seeking a warm and friendly, service-oriented Front Desk Agent responsible for guest services, answering phone lines, and assisting guests with smooth check‑ins and check‑outs. The agent also handles special requests in accordance with standard policies and procedures.

How You'll Be Rewarded

• A chance to learn something new every day in a fun, friendly work environment!
• Health benefits: Medical, Dental, Vision
• Paid Time Off
• Employee Assistance Program
• Company-paid short‑term disability, life insurance, and accidental death insurance
• Optional long‑term disability and supplemental life insurance
• Company‑matched 401(k)
• Health Care Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• Legal resources
• Associate travel discounts per brand guidelines

Essential Duties

• Maintain positive guest relations at all times and resolve guest complaints to ensure satisfaction.
• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
• Maintain and secure a cash bank for job functions.
• Verify guest information upon arrival and departure.
• Obtain method of payment from guests (credit or cash).
• Communicate pertinent guest information to designated departments (e.g., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Process all check‑outs.
• Maintain all guest information and hotel occupancy status using brand systems.

Minimum Qualifications

• Mathematical skills and basic accounting functions.
• Basic computer skills in Word and Outlook; ability to complete reports; effective communication with guests.
• Must be able to stand for a full eight‑hour shift.
• Willingness to work a flexible schedule, including days, nights, weekends, and holidays.

Desirable Characteristics

• Previous guest service experience preferred.
• Highly developed computer skills.
• Well organized and detail‑oriented.
• Ability to work independently and with diverse groups of individuals.
• Display initiative, perseverance, and analytical skills.
• Highly developed communication skills.
• Professional and ethical in all situations.
• Excellent customer service skills.
• Quick learner with a strong work ethic.
• Team player and ability to get along with others.
• Exemplary written and verbal communication skills.

Physical demands: Stand for full shift, bend, stoop and reach overhead; push up to 100 lbs and lift up to 50 lbs.

EOE M/F/Vet/Disabled

Job Type: Full-Time with flexible scheduling

Salary: from $16.00 per hour