Front Desk Associate

Beltone New England; Portland (ME); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with match after a year

Health, Dental and Vision Insurance

FSA

Life insurance

Short- and long-term disability

AFLAC

9 Paid Holidays

Paid Time Off

Birthday Day Off

EAP

Monthly bonus

Job summary

Beltone New England, located in Portland, ME, seeks a Front Desk Associate to greet patients, schedule appointments, and manage files in a friendly, HIPAA-compliant office. This full-time role runs Monday–Friday, 8:30 AM–4:30 PM, with a strong emphasis on customer service.

You will handle billing verifications, insurance checks, and routine office tasks while contributing to a positive patient experience. Competitive benefits apply, including retirement and health coverage.

Qualifications

• Must be knowledgeable in Microsoft Word and Outlook.
• Ability to multi-task and stay organized.
• Experience with billing insurance preferred.
• Experience scheduling in a software system preferred.

Responsibilities

• Schedule patient appointments either in person or over the phone.
• Maintain patient's files abiding by HIPAA regulations.
• Verify patient's insurance eligibility and benefits through insurance carriers.
• Create invoices to bill insurance accurately and timely with attention to detail.
• Delivering exceptional customer service to our amazing patients with friendliness, compassion, and enthusiasm.
• Light cleaning, filing, and inventory management.

Skills

Customer service

Multi-tasking

Organization

Oral communication

Written communication

Tools

Microsoft Word

Outlook

Job description

Description

ompany Name: Beltone New England

Job Title: Front Desk Associate

Description: We offer a happy and friendly work environment in Portland, ME and are seeking a positive, upbeat Front Desk Associate to join our team. The ideal candidate is dependable, self-motivated, and thrives in an independent work setting. This is a full-time position, Monday through Friday, from 8:30 AM to 4:30 PM.

Job Type: Full Time, 8-hour shift (NO WEEKENDS)

Salary: $19.00 per hour

Benefits:

• 401(k) with a 4% match after a year
• Health, Dental and Vision Insurance
• FSA
• Life insurance
• Short- and long-term disability insurance
• AFLAC
• 9 Paid Holidays
• Paid Time Off
• Paid Birthday Day Off
• Employee Assistance Program (EAP)
• Monthly bonus if you reach your office goal

Responsibilities:

• Schedule patient appointments either in person or over the phone
• Maintain patient's files abiding by HIPAA regulations
• Verify patient's insurance eligibility and benefits through insurance carriers
• Create invoices to bill insurance accurately and timely with attention to detail
• Delivering exceptional customer service to our amazing patients with friendliness, compassion, and enthusiasm
• Light cleaning, filing, and inventory management

Requirements

• Must be knowledgeable in Microsoft Word and Outlook
• Ability to multi-task and stay organized required
• Experience with billing insurance preferred
• Experience scheduling in a software system preferred
• Ability to communicate effective orally and in writing required
• Experience working in a professional office environment preferred