Patient Experience Front Desk Specialist

Beltone New England; Portland (ME); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with match after a year

Health, Dental and Vision Insurance

FSA

Life insurance

Short- and long-term disability

AFLAC

9 Paid Holidays

Paid Time Off

Birthday Day Off

EAP

Monthly bonus

Job summary

Beltone New England, located in Portland, ME, seeks a Front Desk Associate to greet patients, schedule appointments, and manage files in a friendly, HIPAA-compliant office. This full-time role runs Monday–Friday, 8:30 AM–4:30 PM, with a strong emphasis on customer service.

You will handle billing verifications, insurance checks, and routine office tasks while contributing to a positive patient experience. Competitive benefits apply, including retirement and health coverage.

Qualifications

• Must be knowledgeable in Microsoft Word and Outlook.
• Ability to multi-task and stay organized.
• Experience with billing insurance preferred.
• Experience scheduling in a software system preferred.

Responsibilities

• Schedule patient appointments either in person or over the phone.
• Maintain patient's files abiding by HIPAA regulations.
• Verify patient's insurance eligibility and benefits through insurance carriers.
• Create invoices to bill insurance accurately and timely with attention to detail.
• Delivering exceptional customer service to our amazing patients with friendliness, compassion, and enthusiasm.
• Light cleaning, filing, and inventory management.

Skills

Customer service

Multi-tasking

Organization

Oral communication

Written communication

Tools

Microsoft Word

Outlook

Job description

Beltone New England, located in Portland, ME, seeks a Front Desk Associate to greet patients, schedule appointments, and manage files in a friendly, HIPAA-compliant office. This full-time role runs Monday–Friday, 8:30 AM–4:30 PM, with a strong emphasis on customer service.

You will handle billing verifications, insurance checks, and routine office tasks while contributing to a positive patient experience. Competitive benefits apply, including retirement and health coverage.