Front Desk Associate

ORLANDO SEMORAN CLUB 24 LLC; Orlando (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Orlando Semoran Club 24 LLC is seeking a Front Desk Associate to deliver superior member service at CLUB4 Fitness. You will greet members and guests, handle front desk tasks, answer phones, assist with membership sign-ups, and guide tours of the club facility.

The role requires a positive attitude, reliability, and basic computer skills, with CPR/AED certification preferred. You will help maintain cleanliness and support club management as needed.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• CPR/AED certification preferred.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones and assisting callers.
• Check members into the PEAK/ABC IGNITE purchasing system.
• Assist with the new membership sign-up process and tours of the Club facility.
• Update member account information as needed and respond to questions promptly.
• Maintain the neatness and cleanliness of the Club and complete daily cleaning tasks.

Skills

Customer service

Computer basics

Communication

Punctuality

Education

High School diploma/GED

Job description

Reports to: General ManagerFront Desk:Job SummaryThe Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.Responsibilities of Front Desk Associate1. Greet members, prospective members, and guests, providing exceptional customer service.2. Handle all front desk related activities including:3. Answer phones in a friendly manner and assist callers with a variety of questions.4. Check members into the PEAK/ABC IGNITE purchasing system.5. Assist with the new membership signing-up process.6. Take prospective members on tours of the Club facility.7. Update member account information, as needed.8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.9. Assist in maintaining the neatness and cleanliness of the Club.10. Complete daily Club cleaning assignments.Qualifications/Requirements1. Customer service background preferred.2. Basic computer proficiency.3. A passion for fitness and health.4. Upbeat and positive attitude!5. Punctuality and reliability is an absolute must!6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.9. High School diploma/GED equivalent required.10. CPR / AED certification preferred.Physical Demands1. Continual standing and walking during shift.2. Continual talking in person or on the phone during shift.3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.4. Must be able to occasionally lift up to 50 lbs.5. Regular exposure to certain chemicals related to cleaning products.