Front Desk Associate

CLUB4 Fitness; Lafayette (LA); On-site; USD 17,000 - 22,000; Part time

Job summary

CLUB4 Fitness in Lafayette, LA is seeking a Front Desk Associate to provide superior customer service to members and prospective members. You will greet guests, answer phones, assist with sign-ups, and guide tours of the club facility.

Responsibilities include checking members in, maintaining accurate member information, and upholding a clean, welcoming environment. A strong customer-service mindset and reliability are essential for success in this role.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Ability to interact positively with members and guests.
• Punctual and reliable.
• Strong listening and problem-solving skills.
• Diplomacy and professionalism in all interactions.

Responsibilities

• Greet members and guests, delivering friendly, professional service.
• Answer phones and assist callers with questions.
• Check members in using the Club's purchasing system.
• Assist with new member sign-ups and tours of the facility.
• Maintain neatness and cleanliness of the Club.
• Complete daily cleaning tasks as assigned.
• Respond to questions and escalate to management when needed.

Skills

Customer service

Communication

Computer basics

Punctuality

Empathy

Education

High School diploma/GED

CPR/AED certification preferred

Job description

Front Desk Associate# Front Desk AssociateHot JobLafayette - Lafayette, LA 70508## OverviewPosition TypePart Time## DescriptionReports to: **General Manager** **Front Desk:****Job Summary**The Front Desk Associate will be responsible for superior customer service to current *CLUB4* Fitness members as well as prospects seeking to join.**Responsibilities of Front Desk Associate**1. Greet members, prospective members, and guests, providing exceptional customer service.2. Handle all front desk related activities including:3. Answer phones in a friendly manner and assist callers with a variety of questions.4. Check members into the PEAK/ABC IGNITE purchasing system.5. Assist with the new membership signing-up process. 6. Take prospective members on tours of the Club facility.7. Update member account information, as needed.8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.9. Assist in maintaining the neatness and cleanliness of the Club.10. Complete daily Club cleaning assignments.## Qualifications**Qualifications/Requirements**1. Customer service background preferred.2. Basic computer proficiency.3. A passion for fitness and health.4. Upbeat and positive attitude!5. Punctuality and reliability is an absolute must!6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.9. High School diploma/GED equivalent required.10. CPR / AED certification preferred. **Physical Demands**1. Continual standing and walking during shift.2. Continual talking in person or on the phone during shift.3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.4. Must be able to occasionally lift up to 50 lbs.5. Regular exposure to certain chemicals related to cleaning products.