Front Desk Associate

CLUB4 Fitness; Mobile (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

CLUB4 Fitness is seeking a Front Desk Associate in Mobile, AL to deliver superior customer service to current members and prospects. Responsibilities include greeting guests, answering calls, checking members in via the PEAK/ABC IGNITE system, guiding tours, updating accounts, and assisting with new member sign-ups.

The role emphasizes a positive attitude, reliability, and effective communication while maintaining a clean, welcoming club environment and supporting management as needed.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Strong communication and interpersonal skills.
• Punctual and reliable demeanor required.
• Empathy and problem-solving in interactions with members.

Responsibilities

• Greet members, prospective members, and guests with courteous service.
• Answer phones and assist callers with questions.
• Check members into the PEAK/ABC IGNITE system.
• Assist with new member sign-up process and tours of the club.
• Update member information and respond to questions in a timely manner.
• Maintain cleanliness and organization of the club environment.
• Complete daily cleaning tasks and assist management as needed.

Skills

Customer service

Basic computer

Communication

Punctuality

Education

High School diploma/GED

Job description

Reports to: General ManagerFront Desk:Job SummaryThe Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.Responsibilities of Front Desk Associate1. Greet members, prospective members, and guests, providing exceptional customer service.2. Handle all front desk related activities including:3. Answer phones in a friendly manner and assist callers with a variety of questions.4. Check members into the PEAK/ABC IGNITE purchasing system.5. Assist with the new membership signing-up process.6. Take prospective members on tours of the Club facility.7. Update member account information, as needed.8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.9. Assist in maintaining the neatness and cleanliness of the Club.10. Complete daily Club cleaning assignments.Qualifications/Requirements1. Customer service background preferred.2. Basic computer proficiency.3. A passion for fitness and health.4. Upbeat and positive attitude!5. Punctuality and reliability is an absolute must!6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.9. High School diploma/GED equivalent required.10. CPR / AED certification preferred.Physical Demands1. Continual standing and walking during shift.2. Continual talking in person or on the phone during shift.3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.4. Must be able to occasionally lift up to 50 lbs.5. Regular exposure to certain chemicals related to cleaning products.