Front Desk Associate

PRATTVILLE CLUB 24 LLC; Prattville (AL); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

PRATTVILLE CLUB 24 LLC is seeking a Front Desk Associate at CLUB4 Fitness in Prattville. The role focuses on delivering superior customer service to current members and prospective joiners, greeting guests, and supporting front desk operations.

The position requires a friendly demeanor, basic computer skills, and a passion for fitness. Responsibilities include member check-ins, tours, new sign-ups, and maintaining a clean facility. CPR/AED certification is preferred.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Demonstrated upbeat and positive attitude.
• Punctuality and reliability are essential.
• Strong listening and problem-solving skills.
• Diplomacy and professionalism in interactions.
• CPR/AED certification preferred.
• High School diploma or GED required.

Responsabilités

• Greet members, prospective members, and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the club system.
• Assist with new membership sign-ups.
• Give tours of the club facility to prospective members.
• Update member account information as needed.
• Respond to questions and concerns and escalate to management as needed.
• Maintain club cleanliness and complete daily cleaning tasks.
• Assist in front desk operations and support club staff.
• Stand, walk, and perform light cleaning as required.

Connaissances

Customer service

Basic computer proficiency

Interpersonal communication

Upbeat attitude

Punctuality

Active listening

Diplomacy & professionalism

CPR/AED certification

Teamwork

Problem solving

Formation

High School diploma/GED

Outils

Front desk software

Description du poste

Reports to: General ManagerFront Desk:Job SummaryThe Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.Responsibilities of Front Desk Associate1. Greet members, prospective members, and guests, providing exceptional customer service.2. Handle all front desk related activities including:3. Answer phones in a friendly manner and assist callers with a variety of questions.4. Check members into the PEAK/ABC IGNITE purchasing system.5. Assist with the new membership signing-up process.6. Take prospective members on tours of the Club facility.7. Update member account information, as needed.8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.9. Assist in maintaining the neatness and cleanliness of the Club.10. Complete daily Club cleaning assignments.Qualifications/Requirements1. Customer service background preferred.2. Basic computer proficiency.3. A passion for fitness and health.4. Upbeat and positive attitude!5. Punctuality and reliability is an absolute must!6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.9. High School diploma/GED equivalent required.10. CPR / AED certification preferred.Physical Demands1. Continual standing and walking during shift.2. Continual talking in person or on the phone during shift.3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.4. Must be able to occasionally lift up to 50 lbs.5. Regular exposure to certain chemicals related to cleaning products.