Front Desk Associate

MURPHY CLUB 24 LLC; Murphy (TX); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Murphy Club 24 LLC in Murphy, TX, is seeking a Front Desk Associate at CLUB4 Fitness. You will greet members and guests, handle front desk tasks, answer phones, and assist with membership sign-ups.

You will check members into the PEAK/ABC IGNITE system, provide club tours, update member information, and respond to inquiries professionally. Maintaining a clean, welcoming environment is essential.

Formación

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is an absolute must.
• Exceptional customer service skills; able to interact in a positive and professional way.
• Strong listener with empathy and problem-solving.
• Diplomacy and professionalism in all interactions.
• High School diploma or GED equivalent required.
• CPR/AED certification preferred.

Responsabilidades

• Greet members, prospective members, and guests with exceptional service.
• Handle all front desk activities and related tasks.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the PEAK/ABC IGNITE system.
• Assist with new membership sign-ups.
• Take prospective members on tours of the Club facility.
• Update member account information as needed.
• Respond to member questions in a timely and professional manner and escalate when needed.
• Assist in maintaining the neatness and cleanliness of the Club.
• Complete daily Club cleaning assignments.

Conocimientos

Customer service

Computer proficiency

Fitness passion

Positive attitude

Punctuality

Excellent customer service

Active listening

Diplomacy

Communication and professionalism

High school diploma or GED

Educación

High School diploma or GED

CPR / AED certification

Herramientas

PEAK/ABC IGNITE system

Descripción del empleo

Reports to: General ManagerFront Desk:Job SummaryThe Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.Responsibilities of Front Desk Associate1. Greet members, prospective members, and guests, providing exceptional customer service.2. Handle all front desk related activities including:3. Answer phones in a friendly manner and assist callers with a variety of questions.4. Check members into the PEAK/ABC IGNITE purchasing system.5. Assist with the new membership signing-up process.6. Take prospective members on tours of the Club facility.7. Update member account information, as needed.8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.9. Assist in maintaining the neatness and cleanliness of the Club.10. Complete daily Club cleaning assignments.Qualifications/Requirements1. Customer service background preferred.2. Basic computer proficiency.3. A passion for fitness and health.4. Upbeat and positive attitude!5. Punctuality and reliability is an absolute must!6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.9. High School diploma/GED equivalent required.10. CPR / AED certification preferred.Physical Demands1. Continual standing and walking during shift.2. Continual talking in person or on the phone during shift.3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.4. Must be able to occasionally lift up to 50 lbs.5. Regular exposure to certain chemicals related to cleaning products.