Front Desk Associate

MOBILE SCHILLINGER CLUB 24 LLC; Alabama; On-site; USD 17,000 - 25,000; Part time

Job summary

MOBILE SCHILLINGER CLUB 24 LLC is seeking a Front Desk Associate to deliver superior customer service to current CLUB4 Fitness members and prospects seeking to join. The role involves greeting members and guests, answering phones, assisting with sign-ups, and guiding tours of the club facility.

Responsibilities include updating member accounts, responding to questions promptly, and maintaining a clean club environment while supporting management as needed.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health with an upbeat attitude.
• Punctuality and reliability are essential.
• Strong communication and listening skills with members and staff.
• Diplomacy and professionalism in all interactions.

Responsibilities

• Greet members, prospective members, and guests with exceptional service.
• Handle front desk activities and respond to inquiries.
• Answer phones in a friendly manner and assist callers.
• Check members into the PEAK/ABC IGNITE system.
• Assist with new membership sign-ups and tours of the club.
• Update member information as needed and address questions promptly.
• Maintain cleanliness and complete daily club cleaning tasks.

Skills

Customer service

Phone handling

Listening skills

Professional communication

Problem solving

Teamwork

Attention to detail

Punctuality

Empathy

Education

High School diploma or GED

CPR / AED certification (preferred)

Job description

Reports to: General ManagerFront Desk:Job SummaryThe Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.Responsibilities of Front Desk Associate1. Greet members, prospective members, and guests, providing exceptional customer service.2. Handle all front desk related activities including:3. Answer phones in a friendly manner and assist callers with a variety of questions.4. Check members into the PEAK/ABC IGNITE purchasing system.5. Assist with the new membership signing-up process.6. Take prospective members on tours of the Club facility.7. Update member account information, as needed.8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.9. Assist in maintaining the neatness and cleanliness of the Club.10. Complete daily Club cleaning assignments.Qualifications/Requirements1. Customer service background preferred.2. Basic computer proficiency.3. A passion for fitness and health.4. Upbeat and positive attitude!5. Punctuality and reliability is an absolute must!6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.9. High School diploma/GED equivalent required.10. CPR / AED certification preferred.Physical Demands1. Continual standing and walking during shift.2. Continual talking in person or on the phone during shift.3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.4. Must be able to occasionally lift up to 50 lbs.5. Regular exposure to certain chemicals related to cleaning products.