Front Desk Associate

MEMPHIS WINCHESTER CLUB 24 LLC; Memphis (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

MEMPHIS WINCHESTER CLUB 24 LLC is seeking a Front Desk Associate to deliver superior customer service to members and prospects. You will greet guests, answer phones, process memberships, and help tours while maintaining a friendly, energetic club atmosphere. This role requires a high school diploma or GED, basic computer skills, and a positive attitude.

CPR/AED is preferred. You will also help keep the club clean and organized, supporting management and ensuring a welcoming experience for every

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• upbeat and positive attitude.
• Punctuality and reliability is an absolute must.
• Exceptional customer service skills; interact positively with members and staff.
• Strong listener with empathy and problem-solving.
• Diplomacy and professionalism in all interactions.
• CPR / AED certification preferred.
• High School diploma or GED required.

Responsibilities

• Greet members, prospective members, and guests with exceptional service.
• Handle all front desk activities.
• Answer phones in a friendly manner and assist callers.
• Check members into the PEAK/ABC IGNITE system.
• Assist with new membership sign-up process.
• Take prospective members on tours of the Club facility.
• Update member account information as needed.
• Respond to member questions promptly and professionally.
• Assist in maintaining the neatness and cleanliness of the Club.
• Complete daily Club cleaning assignments.

Education

High School diploma / GED

Tools

Basic computer proficiency

Job description

Reports to: General ManagerFront Desk:Job SummaryThe Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.Responsibilities of Front Desk Associate1. Greet members, prospective members, and guests, providing exceptional customer service.2. Handle all front desk related activities including:3. Answer phones in a friendly manner and assist callers with a variety of questions.4. Check members into the PEAK/ABC IGNITE purchasing system.5. Assist with the new membership signing-up process.6. Take prospective members on tours of the Club facility.7. Update member account information, as needed.8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.9. Assist in maintaining the neatness and cleanliness of the Club.10. Complete daily Club cleaning assignments.Qualifications/Requirements1. Customer service background preferred.2. Basic computer proficiency.3. A passion for fitness and health.4. Upbeat and positive attitude!5. Punctuality and reliability is an absolute must!6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.9. High School diploma/GED equivalent required.10. CPR / AED certification preferred.Physical Demands1. Continual standing and walking during shift.2. Continual talking in person or on the phone during shift.3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.4. Must be able to occasionally lift up to 50 lbs.5. Regular exposure to certain chemicals related to cleaning products.