Front Desk Associate

LAFAYETTE CLUB 24 LLC; Lafayette (LA); Sur place; USD 17 000 - 21 000; Plein temps

Résumé du poste

LAFAYETTE CLUB 24 LLC in Lafayette, LA is seeking a Front Desk Associate to deliver superior member service to Club4 Fitness members and prospects seeking to join.

You will greet members, manage front desk duties, assist with memberships, tours, sign-ups, and update member accounts while ensuring the club remains clean and welcoming throughout shifts.

Strong communication, reliability, and a positive, professional demeanor are essential; CPR/AED certification is preferred.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is an absolute must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• Strong listener with empathy and problem-solving with management.
• High School diploma or GED required.
• CPR/AED certification preferred.

Responsabilités

• Greet members, prospective members and guests with outstanding service.
• Handle front desk activities and answer phones kindly.
• Check members into the PEAK/ABC IGNITE system.
• Assist with new membership sign-ups.
• Lead tours of the club facility for prospects.
• Update member accounts as needed.
• Respond to questions promptly and escalate when needed.
• Help keep the club clean and organized.
• Complete daily cleaning assignments.
• Support management as directed.

Connaissances

Customer service

Computer skills

Fitness enthusiasm

Positive attitude

Punctuality

Communication

Empathy

Professional demeanor

Formation

High School diploma/GED

CPR / AED certification preferred

Outils

PEAK/ABC IGNITE system

Description du poste

Reports to: General ManagerFront Desk:Job SummaryThe Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.Responsibilities of Front Desk Associate1. Greet members, prospective members, and guests, providing exceptional customer service.2. Handle all front desk related activities including:3. Answer phones in a friendly manner and assist callers with a variety of questions.4. Check members into the PEAK/ABC IGNITE purchasing system.5. Assist with the new membership signing-up process.6. Take prospective members on tours of the Club facility.7. Update member account information, as needed.8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.9. Assist in maintaining the neatness and cleanliness of the Club.10. Complete daily Club cleaning assignments.Qualifications/Requirements1. Customer service background preferred.2. Basic computer proficiency.3. A passion for fitness and health.4. Upbeat and positive attitude!5. Punctuality and reliability is an absolute must!6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.9. High School diploma/GED equivalent required.10. CPR / AED certification preferred.Physical Demands1. Continual standing and walking during shift.2. Continual talking in person or on the phone during shift.3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.4. Must be able to occasionally lift up to 50 lbs.5. Regular exposure to certain chemicals related to cleaning products.