Front Desk Associate

JSK Hospitality LLC; Mishawaka (IN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly rate

Paid Time Off

Employee hotel discounts

Training and advancement opportunities

Health benefits for eligible full-time

Job summary

JSK Hospitality LLC is seeking a front desk associate to provide warm, brand-standard service from arrival to departure at our SpringHill Suites by Marriott in Mishawaka, IN. You will handle check-ins/outs, reservations, payments, and guest requests while maintaining a professional appearance.

The role includes upselling rooms, promoting hotel amenities, and ensuring lobby areas are inviting. Prior hospitality experience is a plus and flexibility to work nights, weekends, and holidays is

Qualifications

• High school diploma or equivalent.
• Strong customer service; hospitality or retail experience preferred.
• Basic computer and PMS; cash handling ability.
• Flexible availability including nights, weekends, and holidays.
• Able to stand for extended periods and maintain a professional appearance.

Responsibilities

• Check guests in/out, manage reservations, and process payments.
• Assist with guest requests and local information.
• Upsell rooms and services; promote hotel amenities.
• Maintain lobby and front desk appearance.
• Handle cash, balance drawers, and shift reports.
• Resolve guest concerns promptly or escalate as needed.
• Support other departments for seamless operations.
• Uphold safety, security, and emergency procedures.
• Enroll guests in the Marriott loyalty program.

Skills

Customer service

Cash handling

Guest relations

Education

High school diploma

Tools

PMS software

Job description

Be the first point of contact for our guests. Deliver warm, efficient, brand-standard service from arrival to departure at our SpringHill Suites by Marriott hotel.

Responsibilities

• Perform check-ins and check-outs, manage reservations, and process payments accurately.


• Assist with guest requests, directions, local information, and special needs.


• Upsell rooms and services and promote hotel amenities.


• Maintain lobby and front desk appearance and supplies.


• Handle cash, balance drawers, and complete shift reports.


• Resolve guest concerns promptly or escalated appropriately.


• Support other departments as needed for seamless operations.


• Uphold safety, security, and emergency procedures.


• Deliver SpringHill Suites by Marriott service standards and enroll guests in the loyalty program.

Required

• High school diploma or equivalent.


• Strong customer service skills; prior hospitality or retail experience preferred.


• Basic computer and PMS comfort; cash handling ability.


• Flexible availability including nights, weekends, and holidays.


• Ability to stand for extended periods; professional appearance and positive attitude.


• Must be at least 18 years old.

Preferred

• Marriott brand systems experience.

Competitive hourly rate; Paid Time Off; employee hotel discounts; training and advancement opportunities; health benefits for eligible full-time associates.

About JSK

South Bend, IN-based management, investment & development company operating Marriott, Hilton, IHG & Choice branded hotels. We focus on strong operations, guest service excellence, and internal development.

JSK Hospitality is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.