Front Desk Associate

Beltone New England, Carolinas and Virginia; Manchester (CT); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental insurance

Vision insurance

FSA

Life insurance

Disability insurance

AFLAC

Paid holidays

Paid time off

Birthday off

EAP

Monthly bonus

Job summary

Beltone New England in Manchester, CT is hiring a Front Desk Associate to deliver friendly, professional service in a busy medical office environment. The role is full-time, weekdays 8:30 AM to 4:30 PM, with no weekends and responsibilities include scheduling, patient check-in, and basic billing support.

Ideal candidates are dependable, motivated, and able to multi-task while maintaining HIPAA-compliant records.

Qualifications

• Proven ability to provide friendly customer service.
• Strong organizational skills and multitasking.
• Excellent written and verbal communication.

Responsibilities

• Schedule patient appointments either in person or over the phone.
• Maintain patient files abiding by HIPAA regulations.
• Verify patient\'s insurance eligibility and benefits through insurance carriers.
• Create invoices to bill insurance accurately and timely with attention to detail.
• Delivering exceptional customer service to patients with friendliness, compassion, and enthusiasm.
• Light cleaning, filing, and inventory management.

Skills

Customer service

Multi-tasking

Effective communication

Tools

Microsoft Word

Outlook

Job description

Company Name: Beltone New England

Job Title: Front Desk Associate

Description: We offer a happy and friendly work environment in Manchester, CT and are seeking a positive, upbeat Front Desk Associate to join our team. The ideal candidate is dependable, self-motivated, and thrives in an independent work setting. This is a full-time position, Monday through Friday, from 8:30 AM to 4:30 PM.

Job Type: Full Time, 8-hour shift (NO WEEKENDS)

Compensation: 0–1 year: $18.00-$19.00/hr. 2–3 years: $20.00–$21.00/hr.

Pay based on experience in Customer Service, Medical Administration and Scheduling; qualifications, position, assigned responsibilities, and relevant experience.

Benefits

• 401(k) with a 4% match after a year
• Health, Dental and Vision Insurance
• FSA
• Life insurance
• Short- and long-term disability insurance
• AFLAC
• 9 Paid Holidays
• Paid Time Off
• Paid Birthday Day Off
• Employee Assistance Program (EAP)
• Monthly bonus if you reach your office goal

Responsibilities

• Schedule patient appointments either in person or over the phone
• Maintain patient's files abiding by HIPAA regulations
• Verify patient's insurance eligibility and benefits through insurance carriers
• Create invoices to bill insurance accurately and timely with attention to detail
• Delivering exceptional customer service to our amazing patients with friendliness, compassion, and enthusiasm
• Light cleaning, filing, and inventory management

Requirements

• Must be knowledgeable in Microsoft Word and Outlook
• Ability to multi-task and stay organized required
• Experience with billing insurance preferred
• Experience scheduling in a software system preferred
• Ability to communicate effectively orally and in writing required
• Experience working in a professional office environment preferred