Dog Wellness Advocate

Scenthound Petaluma, CA; Petaluma (CA); On-site; USD 25,485 - 33,062; Full time

Benefits offered by this job

Direct career growth path to Management positions

Competitive hourly base pay, plus tips

Medical, dental, and vision insurance

Merit-based pay increases

Paid Vacation

Complimentary service membership

Job summary

A leading company in pet wellness is seeking a Sales & Front Desk Associate in Petaluma. The role focuses on driving membership sales and providing exceptional customer service in a dog-friendly environment. Ideal candidates are passionate about sales, customer interaction, and dog health, with clear paths for career advancement.

Qualifications

• Sales experience and confidence, especially in membership sales.
• Customer service experience in retail or restaurant settings.
• Reliable transportation and willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales through health and wellness education.
• Manage customer expectations, resolve concerns, and retain memberships.
• Schedule appointments and manage customer profiles.

Skills

Sales experience

Customer service

Computer proficiency

Problem solving

Job description

Perks and Benefits:

Direct career growth path to Management positions (Ass. Manager, Manager) and additional options

Competitive hourly base pay, plus tips; sales bonuses

Medical, dental, and vision insurance benefits

Merit-based pay increases

Paid Vacation

Complimentary service membership

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

Sales experience and confidence (membership sales are highly valued!)

Customer service experience (retail, restaurant)

Computer/ Technology proficiency

A passion for dogs and dog health & wellness!

Reliable transportation

Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

Drive membership sales through health and wellness education

Drive key performance indicators – average ticket price and rebook ratio – through memberships, service

add-ons, and retail sales

Develop membership leads; Follow up with potential members

Answer phone calls, schedule customer appointments, manage customer profiles and records

Manage cash drawer – responsible for daily cash handling

Manage customer expectations; Resolve customer concerns; Retain memberships

Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable

Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

Confidence in selling services and products

Ability to connect with customers (both canine and human!) and provide outstanding customer service

Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services

Effective communication with team members and dog parents (in person and on the phone)

Independently solve problems using Scenthound values and culture as a guide

Attention to detail

Time-management; Scheduling appointments efficiently

Accountability; hold oneself and others to Scenthound standards

The Front Desk pay range for this position is from $18.50 to $24 per hour. The exact rate of pay will be based on experience level, tips, and monthly bonuses dependent predetermined metrics.