Front Desk Associate

Massage Envy; Lexington (KY); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Healthcare plans (medical, dental, and

Vision plans

Simple IRA matching up to 3%

Referral bonus program

Employee Assistance Program

Flexible schedule

Free massage/skincare/stretch service

30% off products

Job summary

Massage Envy on Nicholasville Road is seeking team members who are passionate about wellness and delivering excellent guest experiences. You will promote Total Body Care services, book appointments, and encourage homecare retail purchases while maintaining a welcoming, efficient front desk environment.

The role offers full-time and part-time schedules, with day/evening shifts and weekend availability. Benefits include healthcare, retirement matching, and opportunities for growth within a

Qualifications

• Experience in retail or sales is preferred.
• Strong customer service and multitasking abilities.
• Excellent people skills to build relationships with guests.

Responsibilities

• Provide outstanding customer service and make guests feel valued and understood.
• Educate clients on services and the Wellness Program; book future services and promote retail purchases.
• Support front-desk tasks: greet clients, schedule services, answer calls, respond to emails.

Skills

Retail experience

Customer service

People skills

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Nicholasville Road, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $13.50-14.50/hourly plus bonuses, and commissions
• Healthcare including medical, dental and vision plans for full-time employees
• Simple IRA for full time employees matching up to 3%
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 30% off all products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Day Shift, Evening Shift, Weekends, Holidays

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location