Asistente de recepción

Scenthound Jacksonville Glen Kernan, FL; Jacksonville (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Career growth

Tips included

Merit increases

Paid vacation

Free membership

Job summary

Scenthound Jacksonville Glen Kernan, FL is seeking a Sales & Front Desk Associate who will focus on selling memberships while delivering exceptional service to every customer and their dogs. The role requires sales confidence, strong customer service experience, basic computer skills, and a love for dogs and dog health.

You’ll greet clients, educate on memberships and services, schedule appointments, and help maintain a clean, friendly reception area.

Qualifications

• The Sales & Front Desk Associate is a key position focused on selling memberships while providing exceptional service.
• Sales experience and customer service experience are highly valued.
• Computer/technology proficiency is required.

Responsibilities

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service, add-ons, and retail
• Develop membership leads; follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; resolve customer concerns; retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills

Sales experience

Customer service

Tech proficiency

Dog health passion

Reliable transportation

Smoke-free environment willingness

Job description

Benefits

• Free food & snacks
• Opportunity for advancement
• Training & development

Perks and Benefits

• Direct career growth path to other positions within Scenthound
• Pay range is inclusive of tips
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About the Position

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who has a passion for helping dogs!

Tasks

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service
• add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards