Front Desk Associate

Scenthound Jacksonville Glen Kernan, FL; Jacksonville (FL); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Free food & snacks

Opportunity for advancement

Training & development

Direct career growth path to other pos

Pay range inclusive of tips

Merit-based pay increases

Paid Vacation

Complimentary service membership

Job summary

Scenthound Jacksonville Glen Kernan, FL is seeking a Sales & Front Desk Associate to drive membership sales while delivering top-notch customer service to every guest. You will educate members on health and wellness, process transactions, and keep records accurate.

The role emphasizes a friendly, sales-driven mindset, reliability, and a passion for dogs. You will work in a smoke-free environment and contribute to a team focused on growth and customer satisfaction.

Qualifications

• Sales experience and confidence are required.
• Customer service experience in retail or food service is preferred.
• Comfort using computers and basic technology.
• A passion for dogs and dog health & wellness.
• Reliable transportation.
• Willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales through health and wellness education.
• Increase key KPIs by promoting memberships, service add-ons, and retail products.
• Develop membership leads and follow up with potential members.
• Answer calls, schedule appointments, and manage customer profiles.
• Manage cash drawer and daily cash handling.
• Retain memberships by meeting customer expectations and resolving concerns.

Skills

Sales experience

Customer service

Computer literacy

Dog health passion

Tools

POS systems

Job description

Benefits:

• Free food & snacks
• Opportunity for advancement
• Training & development

Perks and Benefits:

• Direct career growth path to other positions within Scenthound
• Pay range is inclusive of tips
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who has a passion for helping dogs!

Tasks:

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards