Front Desk Associate

Scenthound East Orlando, FL; Orlando (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Career growth path

Hourly pay + tips

Medical/dental/vision insurance

Merit-based raises

Paid vacation

Complimentary membership

Job summary

Scenthound East Orlando, FL is seeking a Sales & Front Desk Associate to drive membership sales while delivering high-quality customer service to canine owners and their pets. You will engage customers, educate them on health and wellness services, and contribute to a welcoming pet-friendly experience.

The role emphasizes sales confidence, service expertise, and a passion for dogs, with opportunities for growth through our training path toward management.

Qualifications

• Sales experience, especially memberships, is required.
• Customer service experience in retail, restaurant, or similar settings.
• Proficiency with computers and basic technology.
• A passion for dogs and dog health/wellness.
• Reliable transportation to and from work.
• Willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales through health and wellness education.
• Improve KPIs like average ticket price and rebook ratio via memberships, services, add-ons, and retail.
• Develop membership leads and follow up with potential members.
• Answer phone calls and schedule customer appointments; manage customer profiles.
• Manage cash drawer and daily cash handling.
• Retain memberships and handle customer concerns to ensure satisfaction.
• Maintain reception area cleanliness and organization per Scenthound standards.
• Perform other tasks as assigned by the Center Manager.

Skills

Sales experience

Customer service

Computer/Technology proficiency

Dog health & wellness passion

Reliable transportation

Smoke-free environment willingness

Tools

POS/checkout system

Job description

Perks and Benefits:

• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
• Competitive hourly base pay, plus tips; sales bonuses
• Medical, dental, and vision insurance benefits
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

• Drive membership sales through health and wellness education
• Drive key performance indicators - average ticket price and rebook ratio - through memberships, service
• add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer - responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards