Front Desk Associate

NVISION Eye Centers; Fullerton (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in ophthalmology is seeking a dedicated individual to join their team as a Patient Coordinator. This role is vital in ensuring a smooth patient experience, acting as the first point of contact in a busy medical office. Responsibilities include managing phone calls, coordinating patient files, and ensuring accurate documentation. The ideal candidate will have a passion for patient care and a commitment to providing exceptional service. Join a team that values patient satisfaction and contributes to a high-quality healthcare environment.

Qualifications

• 2+ years of experience in ophthalmology or healthcare preferred.
• Strong desire to provide exceptional patient experiences.

Responsibilities

• Manage phones, screen calls, confirm and reschedule appointments.
• Coordinate patient files and ensure proper documentation.
• Greet patients enthusiastically and guide them through consultations.

Skills

Patient Communication

Phone Management

Documentation Accuracy

Customer Service

Education

High School Diploma

Job description

Overview

NVISION Eye Centers is the leading ophthalmology partner comprised of the nation’s leading providers of ophthalmic physician services. Based in Aliso Viejo, California, the Company operates over 50 locations (clinics and ASCs). We strive to delight our patients by providing unrivaled care and service that exceeds their expectations. We are The Eye Doctors’ #1 Choice.

This position is primarily responsible for acting as the first point of contact for all patients in a high traffic medical office. Duties include phone management, initial screening of calls to determine information that is needed, confirming and rescheduling appointments. The position will be responsible for coordinating patient files and ensuring that proper documentation is in each file. They will be an intricate part of the flow of the center and responsible for making sure that each patient is seen in a timely manner by performing the following duties.

Responsibilities

• Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
• Coordinates patient files and ensures that proper documentation is in each file.
• Greets patients in an enthusiastic manner as they arrive and guides them through the initial steps of the consultation process.
• Obtains authorizations for any medical patients.
• Scans and enters insurance cards and ensures accuracy of information.
• Audits invoices against purchase orders, researches discrepancies, and approves for payment.
• Investigates problems with obtaining payment for bills.
• Makes concrete attempts to add value or to make improvements for the customer and acts on behalf of the customer being served to promote fair and timely internal resolution of issues.
• Prepares charts for next day's appointments.
• Greets patients, has them complete the proper paperwork and informs them of the process flow, by communicating clearly with the customer regarding expectations.
• Handles center correspondence by possessing the ability to convey a concise, honest and respectful message in written and verbal communications.

Qualifications

• 2+ years Ophthalmology experience or healthcare experience preferred
• High School Diploma or equivalent
• Desire to provide an exceptional patient experience

Min

USD $19.00/Hr.

Max

USD $22.00/Hr.