Front Desk Associate

Gold’s Gym SoCal Group; Garden Grove (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Representative to join their dynamic team. In this role, you'll engage with members, providing exceptional service and support while fostering a welcoming environment. You'll collaborate closely with Sales and Fitness Managers to enhance member experiences and retention. This position offers opportunities for personal growth and development within a renowned brand, making it an exciting chance to contribute to a vibrant community focused on health and wellness. Join us and be part of a legacy that values diversity and inclusivity!

Benefits

401k Plan

Supplemental Insurance Options

Free Gym Memberships

Discounts on Services

Opportunities for Growth

Qualifications

• Must have a high school diploma and strong communication skills.
• Ability to work accurately and quickly in a dynamic environment.

Responsibilities

• Partner with Sales and Fitness Managers to enhance member experience.
• Engage members with fitness offerings and address their needs.
• Assist with club tours and maintain cleanliness.

Skills

Customer Service

Communication Skills

Detail-oriented

Organizational Skills

Ability to work in a fast-paced environment

Education

High School Diploma

Job description

Gold’s Gym Customer Service Representative

Gold’s Gym is growing fast and looking for a Customer Service Representative team member to help us execute our mission of providing facilities, programs, and staff that motivate, support, and lead every member in their pursuit of a healthy, productive, and enjoyable life. We’ll challenge your skills, talents, and abilities and reward your every success. Here are some benefits of being a Gold’s Gym employee:

• Work with great people every day
• John Hancock 401k
• Aflac Supplemental Insurance Options
• Free gym memberships and discounts
• Opportunities to grow within the company
• Be part of the most recognized gym brand in the world

We want talented individuals who:

• Are passionate and take pride in their work
• Can work in a dynamic, fast-paced environment
• Able to work efficiently and effectively
• Work well with others
• Are detail-oriented and organized
• Able to handle multiple cleaning areas within a single shift
• Have a desire to improve continually

When you come to work, you'll be:

• Partnering with Sales and Fitness Managers to provide a member-centric experience that strengthens relationships and builds retention
• Greeting members warmly, checking in, and promptly addressing their needs
• Engaging members with various fitness offerings including personal training, group classes, and digital classes. Serving as a resource for their questions or concerns and connecting them to appropriate club resources
• Assisting with club tours and member questions as needed
• Helping with housekeeping duties as required

Must Haves:

• High school diploma
• Ability to follow oral and written instructions
• Willingness to perform routine, repetitive tasks
• Ability to work accurately and quickly
• Strong organization and attention to detail
• Ability to work around cleaning products safely
• This list is not exhaustive

This role requires the ability to move and lift up to 25 lbs, stand or walk for extended periods, maintain a professional demeanor, communicate clearly, and wear a clean uniform.

Join us today and become part of our family legacy!

We celebrate everyone! Gold’s Gym SoCal and its affiliated clubs are equal opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members. Employment decisions are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other protected status under applicable law.