Front Desk Associate

Gold’s Gym SoCal Group; Los Angeles (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Representative to join their dynamic team. In this role, you will engage with members, providing exceptional service that enhances their fitness journey. You'll partner with Sales and Fitness Managers to create a welcoming atmosphere and address member needs efficiently. This position offers opportunities for personal growth and development within a supportive environment. If you thrive in a fast-paced setting and are dedicated to helping others achieve their fitness goals, this is the perfect opportunity for you.

Benefits

Free Gym Memberships

John Hancock 401k

Aflac Supplemental Insurance

Discounts on Services

Opportunities for Growth

Qualifications

• Ability to follow oral and written instructions.
• Strong organization and attention to detail.

Responsibilities

• Provide a member-centric experience enhancing relationships and retention.
• Greet members warmly and address their needs promptly.
• Assist with club tours and member inquiries.

Skills

Customer Service

Detail-oriented

Team Player

Organization

Ability to Multitask

Education

High School Diploma

Job description

Gold’s Gym Customer Service Representative

Gold’s Gym is growing fast and looking for a Customer Service Representative team member to help us execute our mission of providing facilities, programs, and staff that motivate, support, and lead every member in their pursuit of a healthy, productive, and enjoyable life. We’ll challenge your skills, talents, and abilities and reward your every success. Here are some benefits of being a Gold’s Gym employee:

• Work with great people every day
• John Hancock 401k
• Aflac Supplemental Insurance Options
• Free gym memberships and discounts
• Opportunities to grow within the company
• Be part of the most recognized gym brand in the world

Desired Talents and Qualities:

• Passionate and take pride in your work
• Ability to work in a dynamic, fast-paced environment
• Efficient and effective in your work
• Great team player
• Detail-oriented and organized
• Capable of handling multiple tasks within a shift
• Desire to improve continually

Your Responsibilities:

• Partner with Sales and Fitness Managers to provide a member-centric experience that enhances relationships and retention
• Greet members warmly, check-in efficiently, and address their needs promptly
• Engage members with various fitness offerings, including personal training and classes, and serve as a resource for their questions or concerns
• Assist with club tours and member inquiries, and support housekeeping duties as needed

Minimum Requirements:

• High school diploma
• Ability to follow oral and written instructions
• Willingness to perform routine tasks repeatedly
• Ability to work accurately at a fast pace
• Strong organization and attention to detail
• Ability to work around cleaning products
• Physical ability to move and lift up to 25 lbs, stand or walk for extended periods, and maintain a professional appearance and demeanor

Join our team today and become part of the Gold’s Gym legacy!

Gold’s Gym SoCal and all affiliated clubs are equal opportunity employers committed to diversity and inclusion. Employment decisions are based on merit, competence, performance, and business needs, without discrimination based on race, color, religion, gender, age, or other protected statuses.