Front Desk Associate

Gold’s Gym SoCal Group; Los Angeles (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in fitness is seeking a passionate Customer Service Representative to enhance member experiences and support a dynamic team. This role involves engaging with members, assisting with inquiries, and maintaining a welcoming environment. Join a company that values growth, teamwork, and a commitment to diversity. If you're motivated, detail-oriented, and ready to contribute to a recognized brand, this opportunity is perfect for you!

Benefits

John Hancock 401k

Aflac Supplemental Insurance Options

Free gym memberships and discounts

Opportunities for growth within the company

Qualifications

• Ability to follow oral and written instructions.
• Willingness to perform routine, repetitive tasks.

Responsibilities

• Engage members with fitness offerings and maintain relationships.
• Provide friendly greetings and prompt attention to members' needs.

Skills

Customer Service

Teamwork

Attention to Detail

Communication

Multitasking

Education

High School Diploma

Job description

Gold’s Gym Customer Service Representative

Gold’s Gym is growing fast and seeking a Customer Service Representative to support our mission of providing motivating facilities, programs, and staff that help members pursue a healthy, productive, and enjoyable life. We offer various benefits, including:

• Working with great people daily
• John Hancock 401k
• Aflac Supplemental Insurance Options
• Free gym memberships and discounts
• Opportunities for growth within the company
• Being part of the most recognized gym brand worldwide

Ideal Candidate Attributes

• Passionate and prideful about their work
• Ability to work in a dynamic, fast-paced environment
• Efficient and effective work habits
• Team-oriented
• Detail-oriented and organized
• Capable of managing multiple cleaning areas per shift
• Motivated to improve continuously

Job Responsibilities

• Partner with Sales and Fitness Managers to deliver a member-centric experience that enhances relationships and retention
• Provide friendly greetings and prompt attention to members' needs
• Engage members with fitness offerings, including personal training, classes, and digital programs
• Maintain member relationships and serve as a resource for questions or concerns
• Assist with club tours and member inquiries
• Support housekeeping duties as needed

Minimum Requirements

• High school diploma
• Ability to follow oral and written instructions
• Willingness to perform routine, repetitive tasks
• Ability to work accurately at a fast pace
• Attention to small details and organization
• Ability to work around cleaning products
• Physical ability to move and lift up to 25 lbs and stand or walk for extended periods
• Maintain a professional demeanor, clear communication, and a clean appearance in uniform

Join us and become part of our legacy today! We celebrate everyone and are committed to diversity and inclusion. All employment decisions are based on merit and business needs, without discrimination based on protected statuses.