Granite Park Place Weekend Front Desk Associate

Action Property Management; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Front Desk Associate, where your role is pivotal in delivering 5-star customer service. This position offers the chance to thrive in a dynamic environment, ensuring resident satisfaction while maintaining a welcoming atmosphere. With a commitment to employee growth and a robust benefits package, you will be part of a team that values integrity and professionalism. If you have a passion for hospitality and a proactive approach to customer service, this opportunity is perfect for you to make a meaningful impact in the community.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Pet Insurance

Qualifications

• 2+ years of customer service experience required.
• Experience in hospitality or luxury retail is preferred.

Responsibilities

• Deliver exceptional customer service and ensure resident satisfaction.
• Monitor lobby activity and maintain access control.
• Provide concierge services and assist with resident inquiries.

Skills

Customer Service

Hospitality

Communication

Problem Solving

Education

Hospitality Management

Job description

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across nine offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action is seeking a full-time Front Desk Associate to join our Granite Park Place team in Pasadena.

Compensation:$20.00

Schedule:Saturday and Sunday, from 9:00 am to 6:00 pm

*Looking for more hours? Team members have the opportunity to pick up additional shifts through our on-call program.

What You’ll Do (Job Duties)

Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.

Maintain the appearance of the front desk area, lobby, and main elevators.

Monitor lobby activity and maintain access control.

Provide concierge services.

Complete Daily Activity Report

Answer and direct incoming phone calls. Receive and distribute resident parcels.

Address resident and guest concerns and questions.

Demonstrate a strong understanding of the association's governing documents.

Who You Are (Skills/Experience)

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.

At least 2 years of customer service experience.

At least 1 year of Hospitality, luxury retail, or fine dining experience.

Hospitality Management college students or recent graduates are highly desired. Polished and professional appearance and demeanor

Upbeat and positive team player attitude

Strong judgment and solutions-oriented

Proactive customer service approach

Why You’ll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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$20 - $20 an hour