Front Desk Associate

Coastal Health; Florida; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Front Office Check-Out Representative to enhance patient experience at their Fleming Island location. This role is pivotal in providing exceptional service by greeting patients, scheduling appointments, and managing financial transactions. The ideal candidate will thrive in a fast-paced environment, demonstrating strong multitasking abilities and excellent customer service skills. Join a supportive team that values your contributions and offers career growth opportunities while making a difference in patient care.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short- and Long-term Disability Coverage

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Career Growth Opportunities

Qualifications

• Minimum of 1 year of experience in a medical office setting.
• Detail-oriented with a high level of professionalism.

Responsibilities

• Greet and assist patients and visitors, both in person and over the phone.
• Schedule appointments to optimize patient satisfaction and provider availability.
• Maintain accurate patient schedules and manage patient records.

Skills

Multitasking

Customer Service

Time Management

Organization

Attention to Detail

Telephone Skills

Professionalism

Education

High School Diploma or Equivalent

Tools

Word Processing Software

Job description

Job Details

Job Location: Primary Fleming Island - FI, FL

Salary Range: Undisclosed

Description

Job Title: Front Office Check-Out Representative
Location: Coastal Health

Coastal Health is currently seeking a motivated, career-oriented Front Office Check-Out Representative to join our Fleming Island Primary Care team. This role is vital in providing outstanding service to our patients by greeting and assisting them, scheduling appointments, collecting payments, and maintaining accurate records and accounts.

Key Responsibilities:

• Greet and assist patients and visitors, both in person and over the phone

• Schedule appointments to optimize patient satisfaction, provider availability, and treatment room use

• Maintain accurate patient schedules by monitoring arrivals, service delivery, and delays

• Provide comfort and reassurance to patients by answering questions and maintaining a welcoming reception area

• Ensure availability of treatment information by managing patient records

• Maintain and update patient accounts, including personal and financial information

• Collect payments, record financial transactions, manage patient balances, and assist with billing and collections

• Monitor office inventory and order supplies as needed

• Respond to emergencies and assist patients in distress

• Protect patient privacy by keeping personal and financial information confidential

• Follow all policies and procedures and report any needed changes

• Support the team by contributing to daily goals and tasks

Qualifications:

• High school diploma or equivalent

• Minimum of 1 year of experience in a medical office setting

• Strong multitasking and time management skills

• Excellent telephone and customer service skills

• Proficient in scheduling, organization, and word processing

• Detail-oriented with a high level of professionalism and a quality-focused mindset

• Team-driven attitude and ability to work efficiently in a fast-paced environment

Benefits Include:

• Competitive wages

• Health, dental, vision, and life insurance

• Short- and long-term disability coverage

• 401(k) retirement plan

• Up to 3 weeks of paid time off

• 7 paid holidays

• Career growth opportunities in a supportive work environment

If you're passionate about patient care and thrive in a dynamic team setting, we encourage you to apply and grow with us at Coastal Health.

Qualifications

Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.