Front Desk Associate

ExplorUS; Eminence (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

Echo Bluff Lodge in Eminence, MO, welcomes guests with warm hospitality and efficient front desk service. The Front Desk Associate will handle reservations, check-ins and check-outs, and serve as the local information resource for park attractions and lodging.

You will balance daily cash deposits, maintain orderly work areas, and interact with guests in a friendly, professional manner. Weekend and holiday shifts are required.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service experience.
• Availability for day, evening, weekends and holidays.

Responsibilities

• Provide outstanding customer service to guests.
• Manage reservations and room assignments.
• Assist guests with information about park attractions.
• Maintain front and back-office areas organized and clean.
• Process daily deposits and balance cash handling.
• Audit shift closings and transmit credit card batches.
• Represent the lodge in a positive, professional manner.

Skills

Customer service

Communication

Independent work

Computer skills

Education

High school diploma or equivalent

Job description

Echo Bluff Lodge

is nestled alongside Sinking Creek with expansive, breathtaking views of the park's namesake, Echo Bluff. The beautiful lodge overlooks a one-of-a-kind panorama that amazes all! We offer cabin and lodge guest rooms, retail gift sales and the Creekside Grill.

We're looking for a friendly, customer service driven Front Desk Associate to join our team!

Position Summary:

The Front Desk Associate will provide hospitality to all guests and visitors in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs. Be an effective information resource regarding Park attractions and items of interest.

Responsibilities:

• Provide outstanding customer service to all guests and provide relevant information about the park and lodge
• Display a positive and pleasant demeanor
• Handle guest reservations and room assignments
• Keep front and back-office areas organized and clean
• Prepare daily deposit, drop receipts and follow all company cash handling procedures
• Follow all specified procedures to audit the shift closing
• Balance, audit for accuracy and transmit credit card batches

Position Requirements:

• Must be able to work both day and evening shifts as well as weekends and holidays.
• Provide excellent customer service
• Present a positive image of the company in an upbeat, professional manner
• Ability to work independently
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
• Basic computer skills

Knowledge and Experience:

• Education: High school diploma or equivalent preferred
• Experience: Minimum 1 (one) year customer service

To learn more about our location visit EchoBluffStatepPark.com

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.