Front Desk Associate

Echo Bluff Hospitality LLC; Eminence (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

Echo Bluff Lodge in Eminence, Missouri, is seeking a friendly Front Desk Associate to welcome guests, manage reservations, check-ins and check-outs, and share information about local park attractions.

The role requires a high school diploma (or equivalent) and at least one year of customer service experience. Day and evening shifts including weekends are expected, with a professional demeanor and strong communication.

Qualifications

• High school diploma or equivalent preferred.
• Minimum 1 year of customer service experience.
• Ability to work day and evening shifts, weekends, and holidays.
• Strong communication and interpersonal skills.

Responsibilities

• Provide outstanding customer service to all guests and offer information about the park and lodge.
• Display a positive and pleasant demeanor.
• Handle guest reservations and room assignments.
• Keep front and back-office areas organized and clean.
• Prepare daily deposits, drop receipts and follow cash handling procedures.
• Audit shift closing procedures and balance/ transmit credit card batches.

Skills

Communication skills

Interpersonal skills

Independence / Self-motivation

Professional demeanor

Education

High school diploma or equivalent

Job description

Echo Bluff Lodge is nestled alongside Sinking Creek with expansive, breathtaking views of the park's namesake, Echo Bluff. The beautiful lodge overlooks a one-of-a-kind panorama that amazes all! We offer cabin and lodge guest rooms, retail gift sales and the Creekside Grill.

We're looking for a friendly, customer service driven Front Desk Associate to join our team!

Position Summary

The Front Desk Associate will provide hospitality to all guests and visitors in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs. Be an effective information resource regarding Park attractions and items of interest.

Responsibilities

• Provide outstanding customer service to all guests and provide relevant information about the park and lodge
• Display a positive and pleasant demeanor
• Handle guest reservations and room assignments
• Keep front and back-office areas organized and clean
• Prepare daily deposit, drop receipts and follow all company cash handling procedures
• Follow all specified procedures to audit the shift closing
• Balance, audit for accuracy and transmit credit card batches

Position Requirements

• Must be able to work both day and evening shifts as well as weekends and holidays.
• Present a positive image of the company in an upbeat, professional manner
• Ability to work independently
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
• Basic computer skills

Knowledge and Experience

• Education: High school diploma or equivalent preferred
• Experience: Minimum 1 (one) year customer service

To learn more about our location visitEchoBluffStatepPark.com

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.