Front Desk Associate

Greek Peak Mountain Resort; City of Cortland (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Ski discounts

Waterpark access

Lodging and dining discounts

Job summary

Greek Peak Mountain Resort - Hope Lake Lodge & Indoor Waterpark is seeking a friendly Front Desk Associate to warmly welcome guests, handle check-in and check-out, and help create memorable stays in a dynamic resort setting.

The role involves processing reservations, answering guest inquiries, coordinating with other departments, and maintaining accurate front desk records with a professional, guest-first approach.

Qualifications

• High school diploma or GED required or equivalent.
• Experience in hospitality or customer service is preferred.
• Strong verbal and written communication skills.

Responsibilities

• Welcome guests during check-in and check-out and provide a seamless experience.
• Process reservations and cancellations via phone, email, and in person.
• Balance receipts and handle payments at end of shifts.
• Coordinate guest services with other departments and vendors to meet special requests.

Skills

Guest service

Communication

Problem-solving

Detail-oriented

Tech-savvy

Education

High school diploma or GED

Tools

Reservation software

Microsoft Windows

Job description

“To Create Unforgettable Memories”

Be the Face of Hospitality – Join Us as a Front Desk Associate at Hope Lake Lodge & Indoor Waterpark!

AM & PM Positions Available

Are you passionate about providing outstanding guest service in a fast-paced, dynamic environment? Greek Peak Mountain Resort - Hope Lake Lodge & Indoor Waterpark is looking for an enthusiastic Front Desk Associate to create unforgettable first impressions and ensure smooth check-in and check-out experiences for our guests. If you love meeting new people, problem-solving, and working in a beautiful resort setting, we want to hear from you!

Greek Peak Mountain Resort Mission Statement

“To Create Unforgettable Memories”

What You’ll Do:

Guest Service & Hospitality

• Welcome guests warmly during check-in and check-out, providing a seamless experience.
• Handle guest inquiries, requests, and complaints with professionalism and efficiency.
• Coordinate guest services with other departments and outside vendors to meet special requests.

Reservations & Front Desk Operations

• Process reservations and cancellations via phone, email, and in person.
• Maximize room revenue and occupancy levels through suggestive selling techniques.
• Manage guest accounts, process payments, and balance receipts at the end of shifts.

Administrative & Team Support

• Maintain up-to-date room inventory, telephone directories, and hotel logbooks.
• Keep the front desk and back office clean, organized, and presentable.
• Assist with clerical duties such as mail handling, photocopying, and guest correspondence.
• Support housekeeping and other departments to ensure smooth guest transitions.
• Assist with ski check and concierge services as needed.

Who We’re Looking For

• Experience & Education: High school diploma or GED; prior hospitality or customer service experience is required.
• Excellent Communication: Strong verbal and written communication skills to interact effectively with guests and staff.
• Problem-Solver: Ability to think quickly, handle multiple tasks, and adapt to changing situations.
• Detail-Oriented: Strong organizational skills and accuracy in processing reservations and payments.
• Tech-Savvy: Comfortable with Microsoft Windows and reservation software.
• Physically Capable: Able to stand for extended periods, lift up to 30 lbs, and move efficiently in a busy resort setting.

Why You’ll Love This Role:

• Exciting & Engaging: Work in a social and interactive environment where you make a real impact on guest experiences.
• Opportunities for Growth: Build your career in hospitality with training and advancement potential.
• Be Part of a Fun Team: Join a welcoming and supportive team that values excellent service.
• Resort Lifestyle Perks: Enjoy employee discounts on skiing, waterpark access, and more!

Why Join Greek Peak?

• Work in a Stunning Resort Setting: Greet guests in a breathtaking mountain resort atmosphere.
• Exciting & Fast-Paced Role: No two days are the same in this dynamic guest service position.
• Growth & Career Development: Gain valuable hospitality experience and opportunities for advancement.
• Exclusive Employee Perks: Enjoy discounts on lodging, dining, and resort activities.

If you’re ready to bring your passion for hospitality to a premier mountain resort, apply today to become a Front Desk Associate at Greek Peak Mountain Resort - Hope Lake Lodge & Indoor Waterpark!